PACK & SEND Australia

PACK & SEND Australia: courier, freight and end-to-end logistics

PACK & SEND Australia is a courier, freight and logistics services network operating in Australia and offering international shipping. Its offering ranges from sending parcels and documents to transporting bulky goods, baggage and fragile items, with solutions for both individuals and businesses. The company presents itself as an alternative to traditional postal services and as a logistics partner for eCommerce operations.

Courier and freight services

The company structures its offering across several fronts. Domestically, it offers courier and parcel services with priority and express shipping options, local point-to-point delivery and same-day delivery in cities such as Melbourne, Sydney, Brisbane, Adelaide and Perth. It also covers interstate courier services and an alternative to parcel post services.

For domestic freight, it provides air services, intermodal, time definite freight, bulky and palletised freight, full containers and truckloads, as well as specialised services for complex-handling goods. The company also offers domestic courier services.

Internationally, PACK & SEND Australia handles express courier shipping, sea freight and air freight, international parcel post and airmail, as well as relocation and removals services. The company details specific routes to the USA, UK, New Zealand, Asia and Europe, and offers international courier services. It also provides import services including express courier and freight forwarding.

eCommerce logistics

The company has a dedicated division for eCommerce logistics solutions. This includes integrated shipping technology for order fulfilment, order fulfilment services, micro-fulfillment solutions and a Sendle alternative. It also offers an online self-service platform for shipping, with guides on what can be sent, packaging standards, FAQs and a list of prohibited goods. The company also has a cyber protection centre.

Logistics solutions for businesses

PACK & SEND Australia offers a set of logistics services aimed at businesses. These include pick-up solutions, parcel collection and drop-off points, store connect services, reverse logistics for product returns, marketing and POS distribution, after-sales parts delivery, mail processing and distribution, and asset recovery.

In the area of fulfilment and distribution, the company covers receiving and storage, inventory management and fulfilment services. Its specialised logistics solutions include handling IT and sensitive technology, asset retrieval, fragile or unpacked goods, solutions for art and antique dealers, and spare parts storage and despatch.

The company also segments its solutions by industry: professional services, arts and antiques, IT and electronics, tradeshows and expos, healthcare, machinery and automotive, office removals, eCommerce, government, print and media, and retail. It also offers small business solutions, corporate solutions, customised solutions and project management, as well as mailbox rental services.

Packing, baggage and removals

PACK & SEND Australia provides packing services for fragile or valuable items, large or awkward items, computers and electronics, and art and antiques. It also offers custom foam packaging and supplies boxes, cases and crates, as well as DIY packaging options and sales of boxes and packaging materials. The company warns about shipping lithium batteries.

In the baggage and removals section, the company handles shipping of fragile and sensitive goods, furniture removals, excess baggage and personal goods. Its removals services include less than a room full, student moves, do-it-yourself moving, international relocations, estate moves, and business and office relocations. For excess baggage, it offers airline baggage service, air freight or sea freight options, and door-to-door or door-to-depot modalities, with specific routes such as excess baggage to the USA.

Franchise network and coverage

The company operates under a franchise model and provides information for those interested in opening one. Among the aspects it highlights are maximising a far-reaching network, franchise revenue streams, unlocking potential, franchise funding, the advantages of its model and investment information. PACK & SEND Australia has a presence in Australia, New Zealand and the United Kingdom.

Customer service and tracking

The company offers shipment tracking and tracing, warranty and customer service. Its opening hours are Monday to Friday, 9:00 to 17:00. For enquiries, it provides a main phone number and several email addresses depending on the type of matter: customer service, corporate services, administration and franchises.