Vodafone Australia

Vodafone Australia: mobile telephony, internet and roaming

Vodafone Australia is the Australian subsidiary of the mobile telecommunications company that presents itself as a global leader in the sector. It operates under TPG Telecom Limited (ABN 76 096 304 620) and offers mobile plans, phones, 5G internet and nbn® connections for residential and prepaid customers.

Connectivity plans and services

The offering includes mobile plans, prepaid plans, mobile broadband plans and home internet connections via nbn® or 5G Home Internet. The company also provides customer care services differentiated by plan type: one team for customers on mobile or mobile broadband plans, another for prepaid recharge users and another for nbn® or Home Internet customers. For those looking to sign up, there is a sales team dedicated to devices and plans.

Network Satisfaction Guarantee and roaming

Vodafone Australia offers a Network Satisfaction Guarantee that allows you to try the service for 30 days and, if you're not satisfied, get your money back. The promotion excludes prepaid and is subject to terms and conditions. Additionally, the roaming service allows you to use your included data, calls and texts in over 100 destinations for an extra $5 per day, excluding speed-capped data and with possible variations depending on the destination.

Customer benefits and concert access

Vodafone customers enjoy presale ticket access to local and international artists performing in Australia. The company also offers devices from brands such as iPhone and Samsung with promotions that combine credit and device trade-in, subject to certain conditions and timeframes.

Network coverage and community commitment

In early 2025, the company more than doubled its network coverage and claims to cover around 1,200,000 square kilometres. The company states its commitment to accessibility of mobile services, sustainability and the safety of mobile communications and base stations, which it says operate within international and local limits. Through the TPG Telecom Foundation, it drives opportunities to improve the health, wellbeing and education of Australian communities in need. The company acknowledges the Traditional Custodians of the land on which we live, work and connect, and pays respect to Elders past, present and future.