SpinTel

SpinTel, Australian telecommunications provider since 1996

SpinTel is a privately owned telecommunications service provider that has operated in Australia since 1996. The company presents itself as one of the country's largest private ISPs and as a one hundred percent Australian-owned company. Its activity focuses on connectivity services for homes and businesses, with nbn plans, mobile, wireless internet and cloud PBX.

Services for homes and businesses

The residential catalogue includes nbn plans, SIM-only mobile plans, home wireless internet and mobile internet plans. For the business segment, the company offers nbn, mobile services, PBX and phone, 5G fixed internet and ethernet. The company states that its plans have no lock-in contract and are designed to avoid billing surprises.

Awards and ratings

SpinTel was named Internet Service Provider of the Year in 2022. The company notes that it has received distinctions in the mobile, nbn and broadband categories from WhistleOut, ProductReview, Canstar Blue, Finder and Money Magazine. On ProductReview it maintains a rating of 4.6 from more than 17,000 reviews, with scores of 4.2 for transparency, 4.3 for value for money and 4.4 for customer service. The company itself states that Mozo, Finder, Product Review and Money Magazine rank it as Australia's best in mobile and nbn for 2025-26.

Customer service and coverage

Resources and information for users

SpinTel's website provides customers with tools such as the account area, webmail, order tracking, bill payment, network status, knowledgebase, blog, SIM activation and speed test. The company publishes informative content on topics such as reducing mobile data usage or comparing eSIM and physical SIM.