nbn

nbn, Australia's wholesale broadband network

nbn co ltd is the company responsible for the national broadband access network in Australia. Its activity focuses on providing wholesale connectivity to internet service providers (RSPs) and other operators, rather than selling directly to the end user. The company presents itself as Australia's network and describes its work as the evolution of the country's digital backbone to respond to the changing needs of the population.

The company operates under a wholesale model: service providers contract access to the nbn network and then offer internet plans to homes and businesses. nbn also works with property developers and managed service providers, and has specific programs for new developments and for relocating infrastructure.

Services and customer segments

nbn's offering is organised into several clearly differentiated segments on its website:

• Residential: connection to the nbn network, optimisation of internet equipment, residential plans, moving home, behaviour during power outages and coverage in regional and remote areas.
• Business: connection for businesses, optimisation of internet setup, plans for small and large businesses, and a fibre installation guide for businesses.
• Property developers: end-to-end process for new developments, nbn-trained suppliers, design and build guidelines, relocation of network assets, connecting secondary dwellings and specific training for the sector.
• Service providers (RSPs): wholesale access, product roadmap, build and supply agreements, dispute management, wholesale broadband agreement and continuity licences.

In addition, the company offers fibre services for managed service providers under the name nbn FibreOne.

Technology and network evolution

nbn describes its network as a combination of technologies, known as Multi Technology Mix (MTM), which includes fibre to the home, fibre to the node, fibre to the building, fixed wireless and satellite. The company promotes the upgrade to full fibre as its fastest and most reliable home connection, and offers technology upgrade processes for homes, businesses and buildings.

The site also details operational aspects such as device compatibility, network behaviour during power outages, network congestion and the transition from copper services, including the future disconnection of traditional fixed lines and its implications for critical services such as medical alarms, fire alarms, emergency lift phones, monitored security systems and EFTPOS terminals.

Corporate and governance information

The company publishes corporate reports, corporate plans, financial and sustainability reports, as well as information for debt investors. It also maintains sections dedicated to governance, policies, freedom of information, information publication scheme and disclosure log. nbn acknowledges First Nations peoples as the Traditional Owners and Custodians of the lands, skies and waters across Australia.

The company operates under the legal name nbn co ltd and its Australian Business Number (ABN) is 86 136 533 741. Its trade marks include 'nbn', 'Sky Muster' and 'business nbn'.

Customer service and support

nbn offers support through its website, with sections on network status and outages, managing email preferences, how to make a complaint and multilingual support. The company also provides a tool to check the connection status at a specific address.