Superloop

Superloop, internet and phone provider in Australia

Superloop is an internet and phone service provider based in Australia. The company presents itself as the owner and operator of its own fibre network, which allows it to offer connectivity services to both homes and businesses. Its offering covers home internet, mobile phone, modems, and managed network solutions for different types of customers.

Home services

In the residential segment, Superloop sells nbn internet plans, fibre, Fixed Wireless internet, and a variant called Fixed Wireless Wave aimed at regional and remote areas. The company states that its plans have no lock-in contract and that no data limits or excess usage charges apply. It also offers the option to add a home phone to the internet service.

The company distributes next-gen modems, including the eero Pro 7 with Wi-Fi 7 technology, the eero 7, and the TP-Link VB433v, the latter VoIP compatible. According to published information, customers can get a modem at no extra cost if they keep the connection for 24 months. The catalogue also mentions 2 Gbps plans over the company's own network.

Mobile phone

Superloop offers SIM-only mobile plans with unlimited calls and texts, available in SIM and eSIM format, with no lock-in contract. Coverage extends to 4G and 5G services, and includes international roaming options with calls, data, and texts. The company publishes an international rates table by country and a coverage map.

Business solutions

For the business segment, Superloop has business internet plans, business modems, and VoIP services. The offering includes business Ethernet connectivity, Dark Fibre, IP Transit, managed SD-WAN, and managed routers. It also sells cybersecurity services, such as SASE, managed firewall, virtual penetration testing, and a security solution aimed at K-12 education centres.

The company also serves specific sectors through managed network infrastructures: hotels and resorts, smart cities with public Wi-Fi, and student accommodation. For large organisations, it offers enterprise-grade fibre internet aimed at companies with more than 50 employees.

Network and infrastructure

Superloop states it operates a 100,000 km fibre backbone network in Australia and participates in the Indigo submarine cable. The company describes itself as Australian owned and notes that it continually invests in its network to serve local homes and businesses. Its wholesale services include Dark Fibre, Wavelength, nbn Backhaul, Ethernet, and IP Transit.

Tools and apps

The company provides its customers with a mobile app to manage services, payments, and plan changes. It also offers tools such as My Speed Boost, to increase the speed of the contracted internet, and Refreshify, aimed at optimising the connection. The Teddy AI assistant provides 24/7 customer support.

Awards and promotions

Superloop displays several awards and distinctions on its website: the Ookla Speedtest Awards for the fastest fixed network, recognition for best customer service from Productreview.com.au, and the Canstar Blue innovation excellence award. The company also announces current promotions, such as discounts of up to $30 per month on selected nbn plans for the first six months, a $5 per month discount for bundling services (up to a maximum of $15 per month), and a 10% discount for each friend who signs up to an nbn plan, with the possibility of getting the plan for free if ten referrals are reached.

Location and contact

12 Shelley St, Sydney, New South Wales, AU · Phone: 1800 57 87 37 · Email: info@superloop.com