EarDoc

EarDoc: Remote audiology with premium hearing aids on a home trial

EarDoc is a remote audiology service operating in Australia that combines the sale of leading-brand hearing aids with a free home trial model. The company presents itself as an alternative to the traditional clinic: patients receive the hearing aids at home, try them for 21 days, and maintain follow-up with qualified audiologists via video consultations, without needing to travel.

The service is backed by NeuroAudiology Group, an organisation with five clinics in Sydney and more than ten years of clinical care, according to the company's own information. EarDoc is part of that group and its services are provided by qualified audiologists.

How the free 21-day trial works

The process is structured in four steps. First, the interested person books a free 30-minute call, with no commitment, no credit card and no clinic visit. Then EarDoc sends the hearing aids within five days. Next, five remote fitting sessions are held with an audiologist from the NeuroAudiology team in Sydney. Finally, the user has 21 days to try them: if they are convinced, they keep them; if not, they return them by post at no cost.

The company attributes to its founder, principal audiologist Mo Helou, the promise that if the customer does not hear better at the end of the trial, they can return the product with no questions, no fees and no hassle.

What the trial period includes

According to the information published by EarDoc, the trial package includes premium hearing aids valued at $7,999, more than five video consultations with an audiologist valued at $999, and a premium charger with accessories valued at $499. All of this is sent to the home and requires no payment during the 21-day trial.

In addition, the company adds a series of bonuses that it values at $3,397 in total:

• Four-year premium support package, with unlimited online consultations with the audiologist (valued at $1,200).
• Quick at-home hearing check, a five-minute audio test that can be taken before committing to a consultation ($100).
• Tinnitus relief and counselling programme, with ongoing management ($499).
• Cleaning kit with automatic replacements of domes, wax guards and batteries ($800).
• Family communication coaching session, a 45-minute video call with the audiologist and up to four family members ($299).
• Cognitive health monitoring through questionnaires, as the company identifies treated hearing loss as one of the most preventable risk factors for cognitive decline ($499).

Available hearing aid brands

EarDoc sells hearing aids from Phonak, Signia, Beltone, Oticon, ReSound and Starkey. The company states that it offers high-end technology at prices lower than those of traditional retail clinics. In addition to hearing aids, the shop includes accessories and hearing education and amplification products.

Patient profile and care approach

The service is aimed at people looking for an alternative to the in-person clinic model and at families who want to support a relative with hearing loss. EarDoc frames its proposition around reconnecting relationships, user confidence, independence in managing hearing health and challenging the traditional high-cost clinical model. The company presents itself as an established provider of hearing aids and accessories in Australia.

Clinical backing and media presence

EarDoc has been featured on the Healthy Living programme on 2GB, where the impact of hearing health on daily life was discussed. Its clinical team comes from NeuroAudiology, based in New South Wales with five clinics in Sydney.