ShopBack Australia

ShopBack Australia: cashback on shopping, travel and games

ShopBack Australia is a cashback platform that allows users to earn cash back on their online purchases. The proposition focuses on real money rewards, with no points or credits, which can be withdrawn to a PayPal account or a bank account. The platform operates in Australia and brings together offers from more than 2,000 partner brands.

According to the data shown on the site, the platform has 20 million active annual members, 20,000 partner brands, 500,000 daily transactions and $1.3 billion in cashback awarded. These figures correspond to the company's institutional presentation and not to independent verification.

How cashback works

The process described by the platform consists of three steps: the user searches for a store or game, makes the purchase, books a trip or plays as they normally would, and waits while the system tracks the cashback. To make tracking easier, ShopBack offers a browser extension for Chrome that handles the cashback and tracks rewards when you click before buying.

In addition to purchases, the mobile app incorporates additional ways to earn, such as games, challenges and surprise bonuses. The company states that some of these options are only available in the app.

Store and category catalogue

The ShopBack Australia catalogue includes a wide variety of retailers and services. Among the categories present are travel, fashion, technology, supermarkets, entertainment, food delivery and home improvements.

In the travel sector, the platform lists stores such as Booking.com, Agoda, Trip.com, Expedia, Klook, Viator (a TripAdvisor company) and Airbnb, with cashback percentages that in the material consulted range from 1% to 20%. In fashion and department stores, SHEIN, THE ICONIC, David Jones, Myer, Target, Uniqlo, Bonds, Best & Less and adidas appear, with rates reaching up to 20% in the case of adidas. In technology and electronics, JB Hi-Fi, The Good Guys, Officeworks, Google Play and Amazon are listed, with cashback of up to 10% at The Good Guys. In supermarkets and everyday consumer goods, Coles, Woolworths Online, 7-Eleven, Chemist Warehouse, Priceline, BWS, Liquorland, Petbarn and iHerb are included. In entertainment and food delivery, Uber Eats, DoorDash, Uber, Event Cinemas, HOYTS and Ticketek appear. In home and decor, IKEA, Temple & Webster and Bunnings Warehouse are listed. Paid surveys are also offered through Prime Survey and CPX Surveys, with rewards of up to $10.

The platform also sells gift cards and vouchers from retailers such as ShopBack Super Swap, AmpolCash, Coles, JB Hi-Fi, Event Cinemas, DoorDash, Uber, Airbnb, IKEA, SHEIN, Chemist Warehouse, 7-Eleven, THE ICONIC, Bunnings Warehouse, Google Play, Target, Amazon and Uber Eats. Some of these cards appear with 100% cashback in the material consulted, which is equivalent to a refund of the amount in the form of a reward.

Additional services: eSIM, payments and bank collaboration

ShopBack Australia offers an eSIM for travel, with activation guides for iOS and Android devices, pre-trip installation and troubleshooting for connectivity, data, roaming and usage. The help section also covers frequently asked questions about device compatibility and covered countries.

In the payments area, the platform has ShopBack Pay and PayLater, with guides on payment methods, data security and troubleshooting. The material indicates that ShopBack Pay is no longer available in Australia from 25 March 2026.

The company maintains a collaboration with Westpac and its associated brands St.George, Bank of Melbourne and BankSA, which allows bank cards to be linked to earn additional cashback. The help section includes guides on how to link your card, check additional bonus statuses and resolve questions about the cashback generated with these cards.

User help and issue resolution

The ShopBack Australia help centre organises its content into several areas: account and login issues, issues related to purchases, payments, cashback and usage guides. Among the topics covered are account verification, receiving password reset emails, how the browser extension works, applying gift cards and promotions, cashback tracking and statuses, withdrawals not received, cashback rejection and appeals, and verifying or correcting withdrawal details.

The platform also publishes guides on how to disable ad blockers for cashback tracking, how to report missing cashback, the cashback glossary of terms and tracking tips. It also offers information about ShopBack Receipts, a programme that syncs receipts by connecting an email account, with its own terms and FAQs. ShopBack Play is another section that allows you to earn cashback while playing games.

Membership and legal aspects

ShopBack Australia has a membership called ShopBack Plus, with its own terms and conditions and periodic updates. The site also includes the general terms of use, the privacy and personal data protection policy, the photo usage terms, the financial guide and the credit guide, as well as important notices about security against scams.