Roomia

Roomia, self storage in Australia with flexible access and electronic security

Roomia is a self storage chain operating facilities in Australia and presents itself as an option for those who need extra space temporarily or for an extended period. The company offers storage unit rentals for individuals, businesses and vehicles, with flexible contracts and no lock-in clauses.

Roomia's offering is based on modern, clean and well-maintained facilities, with security systems that include individually alarmed units, Bluetooth or PIN code access control and 24-hour CCTV surveillance. Electronic access is available every day, with standard access hours from 5:00 to 22:00, and the company notes that it can consider individual access needs.

Storage services

Roomia structures its offering into three main categories:

• Personal storage: aimed at families and individuals in situations such as moving house, combining households, a new family member arriving or downsizing. It ranges from small lockers for a few items to large units for the entire contents of a house.
• Business storage: designed for entrepreneurs, startups, construction and trade businesses that need to store inventory, tools, equipment, documents or seasonal items. The company offers flexible terms and competitive rates, according to its own presentation.
• Vehicle storage: with space for commercial, personal and recreational vehicles, such as delivery vans, utes, trucks, trailers, fleets, sports cars, classics, motorcycles, jet skis, caravans, motorhomes, camping trailers and boats.

Facilities and complementary services

Roomia's facilities have wide aisles and driveways, covered loading bays, goods lifts and free trolleys. In addition, the company offers a complimentary move-in van to make moving in easier, subject to rental terms, and a box shop for packing materials.

The company also provides customers with an online space calculator to help choose the right unit size, as well as an FAQ section and storage tips.

Geographic presence

Roomia operates facilities in several Australian states. The website lists locations in South Australia (Beverley, Seaford and St Marys), Victoria (Truganina, Chirnside Park, Clyde North and Sunshine), Western Australia (Butler and O'Connor), New South Wales (Minchinbury, St Marys and Oran Park) and Queensland (Springfield). Some of these sites appear under the 'Coming Soon' label, indicating that they may not be operational at the time of enquiry.

Commercial terms and promotions

According to the site analysed, Roomia advertised a promotion of up to 50% off three months' storage, applicable only to selected units and with terms available on its website. The company highlights the absence of contracts with mandatory minimum terms and the possibility of making online payments.

Customer service

Roomia has staff at each facility to help customers find the right storage solution. The company presents itself as a service focused on customer needs, with an emphasis on cleanliness, maintenance and facility security.