Medmate

Medmate: Telehealth and Online Health Services in Australia

Medmate is an Australian telehealth platform that connects patients with Australian-registered doctors through phone or video consultations. The service is available every day from 7:00 to 22:00 and presents itself as a fast route to medical care from home, with nursing support.

Online Medical Consultations

The platform allows you to book general practice consultations, with care within an indicated time of 60 minutes depending on the type of consultation. Common consultations offered include the following:

• General medical consultation.
• Medical certificates for one or multiple days.
• Weight loss program with clinical monitoring.
• Respiratory infections, such as chest infections.
• Sexually transmitted disease screening tests (STD Screen).

The site's catalog indicated a price of 49 Australian dollars for telehealth consultations, with care by phone or video call and nursing support.

Medical Certificates and Laboratory Tests

Medmate issues medical certificates for work, university, school, or personal care, in single-day or multi-day format, with delivery by email. The site showed a price from 19.90 Australian dollars for this service.

It also offers blood tests through a network of more than 2000 collection centres. The patient can choose from a panel of tests and receives referrals by email. The indicated price for the blood test was 25 Australian dollars.

Weight Loss Program

The weight management program includes a free initial consultation, clinician-led care, and a personalised approach. As a complement, the service includes free access to MyFitnessPal Premium.

Electronic Prescriptions and Pharmacy Delivery

After the consultation, the doctor sends the electronic prescription (eScript) to the patient's phone. Medmate works with local pharmacies for home delivery or in-store pickup of medications, and offers order tracking. The platform also has services aimed at pharmacies and doctors, with mentoring programs for pharmacists and tools for developers.

Ongoing Care and Coverage

The company presents itself as a service that operates throughout Australia, including rural and remote areas, and that seeks to complement the care of local healthcare teams — general practitioners, pharmacies, pathology, and hospitals — to promote continuity of care. Medmate defines itself as an inclusive organisation that serves people of any background, income level, gender, or age.

Editorial Content and Patient Resources

The site maintains a health journal with articles and treatment guides on topics such as allergic rhinitis and allergies, use of antihistamines, sore throat, and medical certificates. It includes tools such as a sore throat checker that distinguishes warning signs from self-care options.

Location and Contact

44 Lakeview Dr, Scoresby, VIC, AU · Phone: +611300858909 · Email: clinic@medmate.com.au · Hours: Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday 07:00-22:00