Frank Mobile

Frank Mobile, refurbished phones in Australia

Frank Mobile is an Australian online store dedicated to selling high-end refurbished smartphones. Its catalogue focuses on Apple and Samsung models, to which it adds original and compatible accessories. The company presents itself as an option for buying premium devices at prices far below those of a new device, with advertised discounts of up to 60%.

Catalogue of refurbished iPhones

Most of the offering consists of iPhones from different generations. The site organises the models by families ranging from the iPhone 7 and 8 to the most recent iPhone 17, 17 Pro, 17 Pro Max and iPhone Air, including the 11, 12, 13, 14, 15 and 16 series in their standard, Plus, Pro and Pro Max variants, as well as the iPhone X, XR, XS, XS Max and the second- and third-generation iPhone SE.

The catalogue shows specific examples of prices and savings, such as the 256 GB iPhone 16 Pro Max, with a regular price of 2,149 Australian dollars and a sale price from 1,189; the 256 GB iPhone 15 Pro Max, from 939 versus 2,199; or the 256 GB iPhone 14 Pro Max, from 779 versus 2,099. Older models with lower entry prices also appear, such as the 64 GB iPhone 12 from 319 or the iPhone 11 with a non-original screen from 289.

Samsung Galaxy: S, Note, Z and A series

Alongside the iPhones, the store sells refurbished Samsung Galaxy phones. The selection includes the Galaxy S series (from the S9 to the S25, with their Ultra, Plus and FE versions), the Galaxy Note family (Note 9, Note 10 and Note 20 in various configurations), the Galaxy Z Flip and Galaxy Z Fold foldables in several generations, and the Galaxy A series.

Among the published examples are the 1 TB Galaxy Z Fold7, with a regular price of 3,549 Australian dollars and a price from 1,469; the 1 TB Galaxy S26 Ultra, from 1,899 versus 2,949; or the 512 GB Galaxy Z Fold8 Ultra, from 2,229 versus 3,299.

Accessories and add-ons

The accessories section brings together cases for iPhone and Samsung, original Apple cases, screen protectors for both brands, power banks and chargers. The store indicates discounts of up to 50% off the recommended retail price in this category. Among the listed products are original Apple leather and silicone cases for models such as the iPhone XS Max or the iPhone 12 Pro Max, as well as cases from other brands.

Warranty, unlocking and device conditions

Frank Mobile highlights that all its phones are sold unlocked and with a 12-month warranty. The website has specific sections explaining the conditions of refurbished devices and the reasons to choose this type of product. In its environmental argument, the company notes that around 80% of a smartphone's carbon footprint is generated during manufacturing, so buying a refurbished device avoids that production phase.

Other products and services

In addition to phones and accessories, the catalogue includes iPads, Apple Watch watches (series 4 to 11, SE and Ultra models) and Google devices. The store publishes buying guides and informative articles about the refurbished phone market in Australia, with topics such as the comparison between Samsung's S and Z series or choosing an iPhone by year. It also offers a tree-planting programme and a customer reviews section.

Promotions in effect at the time of analysis

The site showed a promotion whereby, from 299 Australian dollars of purchase, a 30-dollar discount was applied with the code BEFRANK. This is an offer subject to change and linked to the catalogue published at that time.