Big Fellas Carpet Cleaning

Big Fellas Carpet Cleaning: steam carpet cleaning in Gold Coast

Big Fellas Carpet Cleaning is a family-owned business providing carpet and upholstery cleaning services in the Gold Coast region of Australia. The company presents itself as an owner-operated business with specific qualifications in hot water extraction, a technique also known as steam cleaning. Its customer acquisition model is based on word-of-mouth recommendations from satisfied customers, according to the company itself.

Steam cleaning process

The service begins with a pre-inspection of the property together with the customer to identify the type of carpet, its condition and any potential issues before starting the treatment. In the case of stains, the company provides an indication of the likely outcome to set clear expectations.

The standard steam cleaning or hot water extraction process includes a pre-application of product to loosen dirt, the use of spot removers where necessary and a deep steam clean with an extraction machine. For furniture and upholstery, a similar procedure is used, with specific products and tools to avoid damage. Carpet deodorising is included at no cost in the standard steam clean.

After the service, carpets remain damp for between four and six hours depending on ventilation and Gold Coast weather conditions, although they can be walked on immediately with clean shoes. The company warns of the care needed when stepping from a damp surface onto a hard floor due to the risk of slipping.

Domestic and end-of-lease cleaning rates

The company publishes prices aimed at domestic cleaning and end-of-lease cleaning. For bedrooms, offices and small areas, the rate is $180 for three rooms, $220 for four and $275 for five, with $55 for each additional room. The minimum call-out fee is $180 and includes up to three standard-sized rooms.

Lounges, dining rooms and entertaining areas may be counted as two rooms depending on their size, as may large bedrooms. Kitchen and dining chairs are charged at between $20 and $40 per unit depending on the style. Couch cleaning is billed at $55 per seat position, so a three-seater couch amounts to $165. Hallways are charged at $3 per metre, with the price confirmed on site, and staircases at $50 per flight.

Prices are calculated on standard-sized rooms of approximately 16 square metres and typical soiling, and include GST. The company states that it does not apply a surcharge for weekend bookings. For commercial cleaning, it requests prior contact by phone or contact form.

Payment and cancellation terms

Payment can be made by bank transfer, PayID or cash. The company states that it does not charge cancellation fees and only asks for as much notice as possible to reorganise the schedule and offer the slot to other customers.

Customer preparation beforehand

Before the visit, the company asks that the carpet be thoroughly vacuumed, that fragile items and small furniture such as dining chairs or pot plants be removed from the areas to be cleaned, and that long curtains be pinned back off the floor. Big Fellas does not move large furniture such as beds or wardrobes and cleans around those it cannot move.

Gold Coast service area

The company serves locations in the Gold Coast region, including Arundel, Ashmore, Benowa, Biggera Waters, Broadbeach, Bundall, Burleigh Heads, Coolangatta, Coombabah, Currumbin, Hollywell, Labrador, Main Beach, Mermaid Beach, Miami, Molendinar, Palm Beach, Paradise Point, Parkwood, Runaway Bay, Southport, Surfers Paradise, Sovereign Island, Tugun, Tweed Heads, Carrara, Chevron Island, Clear Island Waters, Coomera, Gaven, Helensvale, Highland Park, Hope Island, Isle of Capri, Mermaid Waters, Merrimac, Nerang, Nobby Beach, Oxenford, Pacific Pines, Robina and Upper Coomera.

It also covers the northern Gold Coast area with Jacobs Well, Ormeau, Ormeau Hills, Pimpama, Sanctuary Cove and Yatala, and the western area with Mount Warren Park, Mudgeeraba, Reedy Creek, Tallebudgera, Tallebudgera Valley, Tallai and Worongary.

Certifications, guarantees and equipment

The company states that it is trained and certified by the Australian Carpet Cleaners Institute, holds a police clearance and has public liability insurance of $10 million. It offers guarantees on all its carpet cleaning services and uses products that comply with Australian Standard AS3773, suitable for woollen carpets. According to its presentation, it uses biodegradable and environmentally friendly products, and uses protective pads under furniture legs and corner guards to protect walls. The company presents itself as one of the top three rated carpet cleaners in Gold Coast.

Location and contact

Oxenford, Gold Coast 4210 · Phone: 0420566669