VetSupply

VetSupply, online store for veterinary supplies and animal feed in Australia

VetSupply is an Australian online store dedicated to selling products for pets, companion animals and farm animals. Its catalogue covers food, parasite treatments, veterinary medicines, supplements and accessories, with free shipping under certain conditions and the option to set up automatic orders. The company presents itself on its own website as the country's leading online pet supplies retailer.

Species and categories covered

The range is organised by animal type and includes specific sections for dogs, cats, birds, horses, reptiles, farm animals, fish and small pets. Within each species, categories include food, flea and tick control, internal worming, parasite collars, shampoos, dental hygiene, dietary supplements, joint care, behaviour and training, bedding, toys and accessories.

In addition to classification by species, the site allows shopping by condition or need: allergies, anxiety and relaxation, senior care, brain health, bones and joints, dental health, diarrhoea, digestive care, ear and eye care, hairballs, fly control, heart health, immunity, liver, metabolism, pain, respiratory system, skin and coat, sensitive stomach, urinary tract and kidneys, vitamins, wound healing and weight control.

Parasite treatments and veterinary medicines

Among the most prominent products in the catalogue are parasite treatments from brands such as Nexgard Spectra, Bravecto, Simparica TRIO, Advocate, Milbemax, Drontal, Heartgard Plus, Seresto, Interceptor Spectrum, Sentinel Spectrum, Credelio Plus, Revolution Plus, Neovet and Frontline Plus. The store indicates starting prices for many of them, which at the time of analysis ranged from approximately $9.64 for Milbemax to around $82 for Bravecto Spot On.

The site also groups these treatments into combination packs for dogs and cats, such as Bravecto with Milbemax, Nexgard Spectra with Bravecto Plus, Bravecto with Heartgard Plus, Simparica with Milbemax or Seresto with Drontal. It also has a veterinary pharmacy section with antibiotics, parasite treatments and prescription-only products.

Food and brands

Food is another core part of the business, with dry food, wet food and treats for the different species. Brands include Hill's Prescription Diet, Hill's Science Diet, Royal Canin, Advance, Black Hawk, Greenies, Oxbow, Tetra, Hikari, Vetafarm and Passwell, among others. The catalogue includes specific formulas, such as food for food sensitivities, puppy food for small breeds, parrot pellets or food for reptiles and aquatic turtles.

Promotions and shopping services

The store maintains sections for featured deals, new arrivals, clearance, super deals and products under $15. It offers a referral programme with a cash reward for inviting new customers, a 5% discount on purchases made through its mobile app and the option of automatic ordering. The company declares a 100% satisfaction guarantee.

Customer service

The telephone customer service operates Monday to Friday, from 9:00 to 18:00 Australian Eastern Standard Time (AEST). The site also publishes FAQ and shipping policy sections.

Location and contact

Phone: 1300-838-787