Prime Medic

Prime Medic: Online GP Consultations in Australia

Prime Medic is a telehealth platform that connects patients with AHPRA-registered doctors for online consultations. According to its presentation, the service is available 24 hours a day, 7 days a week, and allows access to medical care from home. The company describes itself as 100% Australian owned and operates with a team of more than 70 AHPRA-registered doctors.

The platform states that it has completed more than 500,000 consultations and has an average rating of 4.8 out of 5.0. Consultations are conducted by phone or video, and digital outcomes (prescriptions, certificates and referrals) are delivered securely to the patient's account.

General Medical Services

Prime Medic offers a range of general practice services through online consultations. These include:

• General consultation with a GP.
• Weight management consultation.
• Specialized therapeutic assessment.
• Pregnancy termination.
• Menopause.
• Quit smoking and vaping.

The site shows indicative prices for these services, ranging from AUD 37.99 for a general consultation to AUD 399.99 for pregnancy termination. The company notes that bulk billing is available based on eligibility.

Prescriptions, Certificates and Referrals

The platform allows you to request new or repeat prescriptions, with prior medical assessment and issuance of an electronic prescription if clinically appropriate. It also manages medical certificates (sick leave, carer's certificate and clearance certificate) and referrals to specialists, pathology and radiology. The prices listed on the site for these services start at AUD 18.99 for certificates and AUD 21.99 for prescriptions and referrals.

Allied Health and Mental Health Services

In addition to general practice, Prime Medic offers physiotherapy and dietetics services, as well as mental health care including telepsychiatry, online psychiatry for ADHD and online psychologists. The published prices for these services are AUD 85 for physiotherapy, AUD 115 for dietetics, AUD 680 for telepsychiatry and AUD 205 for online psychologists.

Health Conditions Covered

The site lists a wide variety of conditions for which you can consult online, including acid reflux, acne, acute sinusitis, allergic rhinitis, anxiety, depression or stress, asthma and emphysema, back pain, bacterial vaginosis, chlamydia, cholesterol, cold sores, common cold or flu, oral contraception, cough, delayed menstruation, ear infections, erectile dysfunction, gastroenteritis, genital herpes, hair loss, hay fever and allergies, headache, jet lag, kidney infection, migraine, menstrual pain, premature ejaculation, tonsillitis, urinary tract infection and suspected COVID-19, among others.

Medical Team

The company highlights that its team is made up of highly qualified Australian doctors. The site features profiles of some professionals, such as Dr. Muhammad Mohsin, CEO, founder and medical director, with 16 years of experience and areas of expertise in men's health, travel medicine, chronic disease management and general family medicine; Dr. Muhammad Ammad Munir, specialist with 18 years of experience in health assessments, minor procedures, care coordination, complex care planning and geriatrics; and Dr. Sami Ahmad, specialist with 26 years of experience in preventive care, minor procedures, immunization services, medication safety and non-pharmacological pain management.

How It Works and Coverage

The access process is described in three steps: choose a service, select a time slot and complete the online consultation. The platform serves patients throughout Australia, with specific mentions of Melbourne, Adelaide, Sydney, Perth and Brisbane. GP consultations are available 7 days a week, with same-day or next-day appointments usually available. The company clarifies that online GP services are only provided to patients who are physically located in Australia at the time of consultation, in accordance with telehealth regulations. It also states that most consultations are privately billed and are not covered by Medicare, unless otherwise indicated before booking.

Prime Medic also offers services for employers, with telehealth coverage and corporate health services, and has a mobile app for iOS and Android.

Location and Contact

Suite 28, 11-13 Brookhollow Ave, Norwest, NSW, AU · Phone: 1300 090 252 · Email: info@primemedic.com.au · Hours: GP consultations available 7 days a week, 24 hours.