WeBuyBack

WeBuyBack, buying used mobile phones and tablets in Australia

WeBuyBack.com.au is an Australian company dedicated to buying second-hand smartphones and tablets. According to its own presentation, it was established in late 2014 with the aim of offering a fast and efficient service for selling unwanted devices securely and at a good price. It accepts new, working and faulty devices.

How selling a device works

The process described by the company consists of three steps. First, the user selects the device and its condition and receives an automatic quote. Then they enter their details and choose the payment method and the free shipping option. Finally, they send the device and receive payment into the account they have provided.

Payment timescales and available methods

The company states that payments are processed within up to 8 hours of receiving the device. If the user chooses PayPal as the payment method, the transfer is made within 4 hours of receipt, something the company presents as its customer satisfaction promise. It also offers bank transfers. The site warns that, due to a high volume of orders, there may be a 2-3 day delay in processing times.

Price and price-match guarantee

WeBuyBack maintains that it offers the best price for the device and undertakes to beat any price advertised by a competitor by $5. The company presents itself as a champion of fair deals in this type of transaction.

Most sold devices

The site shows a section of popular devices of the month, which includes models such as the Apple iPhone 17 Pro Max 256GB, the Samsung Galaxy Tab S11 5G 128GB, the Apple Watch Ultra 3 with 49mm titanium case and the Samsung Galaxy S26 Ultra 5G 512GB.

Corporate and contact information

The company operates under a second-hand dealer's licence and offers a shipping service via Reply Paid. Its postal address is P.O. Box 262, Mooroolbark, Vic 3138. The customer service phone number is 1300 782 280 and the sales email address is sales@webuyback.com.au. The site states that free phone support is available 24 hours a day, 7 days a week.

Holiday closure

The site includes a notice of closure for the holiday period: the company is closed from 2pm on 24 December until it reopens at 10am on 6 January. During that interval, orders received are stored securely by Australia Post and the company responds to emails promptly.

Location and contact

P.O. Box 262, Mooroolbark, Vic 3138 · Email: sales@webuyback.com.au