Vetcall Q'SuperStore

Vetcall Q'SuperStore Veterinary Clinic in Mermaid Waters

Vetcall Q'SuperStore is a veterinary clinic located on the corner of Bermuda St and Markeri St, in Mermaid Waters, on Australia's Gold Coast. It is part of the Vetcall group, founded in 1976, which over the years has cared for thousands of local pets, from puppies and kittens through to their senior years. The clinic presents itself as a comprehensive, professional and compassionate veterinary service, and emphasises that it understands the place pets hold in the family.

General medicine and patient follow-up

Clinical care covers general medicine consultations, health checks and nurse consults, as well as house calls. Follow-up is organised by life stage: puppies and kittens, adult animals and senior pets, with specific check-ups for the latter. Issues such as internal and external parasite control, fleas and worms, and weight management are also addressed.

Surgery and procedures

The team performs soft tissue surgery, orthopaedic surgery and cat desexing, as well as referrals to veterinary specialists when a case requires it. The clinic has its own facilities for blood tests and diagnostic testing, and offers imaging services such as ultrasounds, scans and radiology.

Dentistry and dental care

Dental health is one of the services highlighted by the centre, which includes veterinary dental care and dental care for cats. The clinic's material also mentions dental diets, such as the Hills dental diet.

Prevention, identification and wellbeing

Preventive services include pet vaccination, microchipping and advice for the arrival of a new kitten or puppy. In the area of behaviour, the clinic offers behaviour consultations and has a dog trainer and behaviour specialist, Victoria Peers, who works on the Gold Coast. It also has a puppy school and a veterinary emergency service.

Food and products

The clinic stocks pet food and products, and includes medication requests and prescription food among the services available to clients.

Team and specialisation in brachycephalic breeds

The lead veterinarian is Dr Bob, with extensive experience in medical and surgical cases involving dogs and cats. The clinic highlights its more than 25 years of experience working with brachycephalic breeds such as the French Bulldog, Pug, English Bulldog and Australian Bulldog, and notes that it can perform the airway surgeries these animals require at its own facilities. The team is completed by veterinary nurse Shaylee, who studied veterinary nursing at the University of Queensland, and by customer service staff. Two of Dr Bob's dogs, Bentley (French Bulldog) and Dennis (miniature Dachshund), are often present at the clinic.

Client reviews

The site includes testimonials from clients describing the care they received. One owner thanks the clinic for treating her cat Cisco for bladder crystals, which included pain relief, unblocking, medication and a safe diet, as well as referral to services that could help her finance the emergency treatment. Other reviews praise the staff's manner, the team's professionalism and the care given to an elderly cat.

Location and contact

Cnr Bermuda St & Markeri St, Mermaid Waters, QLD 4218 · Phone: (07) 5572 4331 · Email: robina@vetcall.com.au