Instamove

Instamove, local and interstate removals from Melbourne and Sydney

Instamove is a moving company operating from two established hubs in Melbourne and Sydney, from where it covers local and interstate moves with origins or destinations in Queensland, New South Wales, Victoria and South Australia. The company presents itself as a flexible and careful alternative to traditional removalists in its area.

The service is structured in three steps: the customer books by phone or online by choosing date, time and additional services; the team of removalists arrives on time with the necessary packing materials; and finally transports, unpacks and places items to the customer's satisfaction. The company states that it allows changes or cancellations up to two hours in advance without penalty.

Local and interstate moving services

The offering includes local moves, emergency moves and moving services in Melbourne and Sydney, with coverage in areas such as Berwick, Blackburn, Brunswick, Hawthorn, Melbourne CBD, Phillip Island, Richmond, South Yarra, St Kilda, Wantirna, Werribee and the Mornington Peninsula. For interstate moves, the company handles relocations between Melbourne and Adelaide, Melbourne and Sydney, Melbourne and Brisbane, Sydney and Melbourne, Brisbane and Melbourne, and Brisbane and Sydney, as well as offering backloading or shared loads.

For businesses, Instamove provides repeat business moves, agency moves, packing and storage, packing services and packing materials sales.

Punctuality and protection commitments

The company publishes a series of guarantees: if the team arrives more than 30 minutes late, a $50 discount applies; it includes a free damage warranty of up to $1,000; and it states that its removalists have a minimum of two years' experience. Booking requires a $30 deposit, with the remainder paid on the day of service, and the company declares that it does not apply hidden fees.

Network model of associated removalists

Instamove was established in early 2022 as a collective of more than twenty local removalists from Melbourne together with its own technical team. The stated goal was to support small removalists who, according to the company, are often the most capable in the sector but have difficulty combining moving work with business management. The company provides them with operational staff with prior moving experience and a software platform that manages bookings, job assignment, invoicing and support.

For associated removalists, the company offers access to a regular workflow, automatic weekly payments, schedule flexibility and operational support. Instamove notes that it only brings in removalists with proven experience and removes from the network those who do not meet the expected standard.

Moving resources and guides

The company's site gathers articles and practical guides on packing appliances, televisions and fragile items, protecting paintings and artworks, moving plants and pets, moving with children, saving time when moving furniture, selling furniture before an interstate move, calculating cubic metres, the cost of moving boxes and parking permits in Melbourne's CBD, among other topics.

Reviews and customer service

The company shows an average rating of 4.8 out of 5 based on more than 1,800 Google reviews, and collects scores of 4.7 and 4.6 out of 5 on other platforms. Instamove states that its support team is available seven days a week and that customers can contact by phone or email.