Fix-It Right Plumbing

Fix-It Right Plumbing: family plumbing in Melbourne, Geelong, and Canberra

Fix-It Right Plumbing is a family-owned plumbing services company operating in Melbourne, Geelong, and Canberra, Australia. It presents itself as a trusted option for homeowners, with more than 3,000 five-star reviews according to its own communication. The company states it has a team of licensed professionals and offers both emergency repairs and preventative maintenance.

Plumbing services offered

Fix-It Right Plumbing's service catalogue covers the following areas:

• Hot water: installation, repair, and replacement of hot water systems.
• Blocked drains: fast drain clearing.
• Drain relining: repair of damaged drains using a proven process.
• Dripping taps: permanent repair of tap leaks.
• Toilet leaks: solving toilet problems.
• Burst pipes: pipe repair to prevent damage to the home.
• Gas leaks: detection and repair of gas leaks to keep the home safe.

Service areas

The company serves three main metropolitan areas and their surroundings:

• Melbourne: from the north of the city to the bayside suburbs, the leafy east, and the growing west. Locations such as Frankston, Pakenham, Mornington, Armadale, Cranbourne, Berwick, Craigieburn, and Ringwood are mentioned.
• Geelong: the local team knows the coastal weather conditions and older housing styles. Suburbs such as Drysdale, Lara, Leopold, Highton, Corio, and Torquay are served.
• Canberra: issues such as frozen pipes in winter and leak repairs throughout the year are addressed. Suburbs such as Queanbeyan, Belconnen, Gungahlin, Gordon, Lawson, Kambah, Ngunnawal, and Harrison are covered.

Other locations such as Ballarat and Mount Helen are also mentioned in the list of service areas.

Work method and customer experience

Fix-It Right Plumbing describes a customer service process structured in five steps: introducing the team on arrival, active listening to understand the problem, explaining three clear options with transparent pricing, carrying out the work professionally and cleaning up, and finally reviewing the work done to ensure customer satisfaction. The company emphasises constant communication, including a call before the plumber arrives.

The approach focuses on listening first, personalising recommendations, and offering upfront pricing with no hidden costs. The company states that it does not pressure customers to choose the most expensive option and that it guides the customer to make an informed decision. The importance of leaving the space clean and testing everything before finishing is highlighted.

Key differentiators

Among the attributes the company highlights are:

• Upfront pricing with no hidden charges.
• Local family-owned business.
• Licensed and trained plumbers.
• Complete plumbing system check to detect potential future problems.
• Fast and friendly service.
• Flexible arrival times.

The company accepts Visa and Mastercard payments, as well as cash.

Track record and recent activity

Fix-It Right Plumbing has been operating since 2007. On its blog, the company publishes case studies, tips for homeowners, and news about its services. Recent posts include a case study titled "The Craig Bellamy Package", an article on common plumbing mistakes homeowners should avoid in 2026, the redesign of its website, and an analysis of the cost of installing hot water systems.

Location and contact

Phone: 1300 667 520 · Email: contact@fixitrightplumbing.com.au · Hours: Monday to Friday: 06:00-20:00. Saturday and Sunday: 09:00-18:00.