albumworks

albumworks: photo books and personalised gifts in Australia

albumworks is an Australian company dedicated to printing personalised photo products. Its catalogue covers photo books, albums, wall and desk calendars, canvases, posters, framed prints, magazines, notebooks, guest books and a wide range of gifts such as mugs, cushions, greeting cards, jigsaw puzzles, t-shirts, tote bags, photo magnets, desktop plaques, serving trays, personalised tags and phone cases. The company operates under the trading name Pictureworks Group Pty Ltd and presents itself as Australian owned.

Design tools and creation process

The company offers a free editor that lets you design products both online in your browser and through a downloadable desktop application. The process described by the company consists of selecting the product (size, cover and binding), uploading photos from your computer, phone or social media, personalising the pages with layouts, backgrounds and text, and finally placing the order. The company notes that no design experience is required, as the software is designed for beginners and works with drag and drop. The desktop editor is not available for mobile phones or tablets, although you can create online from any device.

Products and personalisation options

The catalogue includes photo books for occasions such as holidays, weddings, baby milestones and family stories. The company claims to offer Australia's widest range of print options, with a variety of cover types, papers, sizes and accessories. Calendars can be wall or desk calendars and are printed in standard or vivid Hi Colour, with the option to mark birthdays and special dates. Canvases, posters and framed prints are offered in different sizes and finishes. Photo gifts include mugs, cushions and cards, among other personalisable items.

Production, turnaround times and guarantee

According to the company's information, orders are normally dispatched within 2 to 4 business days, which may extend to 7 days if quality checks are carried out. Add to that a delivery time of 2 to 3 business days for major Australian capital cities, a little longer for regional areas. The company offers a 100% quality guarantee, undertaking to remake the order at no charge if it does not meet its standards. Photo book prices start from AU$29.95, although they vary depending on size, print quality, binding and paper. The company states that it publishes regular seasonal promotions and offers.

Customer service and local support

albumworks has a support team based in Melbourne that assists during business hours by phone, live chat and email. The company also offers free resources such as tutorials, webinars and FAQs on using the editor, photography tips and troubleshooting. With more than 19 years of experience, the company presents itself as one of Australia's most highly rated photo book providers, with a 4.9-star rating on Google Reviews and good ratings on ProductReview, according to its own data.

Other services and corporate details

The company has a rewards programme, wholesale ordering options and a print-on-demand service called ZenSmart. It also maintains a community gallery, a blog and a customer stories section. albumworks operates as Pictureworks Group Pty Ltd, with Australian Business Number (ABN) 28 119 011 933.

Location and contact

Phone: 1300 553 448 · Email: service@albumworks.com.au