ANZ Worldline Payment Solutions

ANZ Worldline Payment Solutions: payments for merchants in Australia

ANZ Worldline Payment Solutions is a provider of merchant solutions operating in Australia under the entity Payment Acceptance Australia Pty Ltd (PAA). The company uses certain brands and logos of ANZ and Worldline S.A. under licence, and states that PAA is not an authorised deposit-taking institution and that its obligations are not deposits or liabilities of Australia and New Zealand Banking Group Limited or other companies in the ANZ group.

Its offering is structured around three payment environments: in-store, online and on the go, with the aim of enabling merchants to accept payments in-store, over the internet and from apps.

Terminals and in-person payment solutions

For in-store payments, the company offers EFTPOS terminals with touchscreens or robust keypads, described as portable and feature-rich. Featured products include Worldline Edge, a portable EFTPOS terminal with WiFi and 4G backup and a long-life battery, and Worldline Move 5000, a portable EFTPOS terminal for accepting payments anywhere in Australia.

The company also offers ANZ HealthPay, a clinic payment solution designed specifically for healthcare providers, and Worldline Roam, designed to support businesses wherever they operate.

Mobile payments and payment links

Tap on Mobile turns a smartphone into a mobile EFTPOS terminal. The company has added Tap to Pay on iPhone, which enables contactless payments using only an iPhone and the ANZ Worldline Tap on Mobile app, with no additional hardware required. Worldline Pay by Link, meanwhile, facilitates payment by sending a unique payment link to the customer.

Online payments and e-commerce

In the digital space, ANZ Worldline Payment Solutions offers e-commerce payment services and payment gateways with various integration options, as well as fraud detection services. The company notes that these tools aim to improve conversion rates through localised user experiences and facilitate access to new markets with global reach. Worldline Global Online Pay is presented as a modern, secure and versatile online payments platform.

Resources and support for merchants

The company maintains a knowledge hub and a merchant portal, as well as documentation on Worldline Global Online Pay and developer kits for eGate and web developer resources. In terms of support, it offers merchant support, security information, pricing structure, upgrade support, merchant choice routing, chargeback support and multi-network card routing. It also has a complaint form and a service status page.

The support team handles enquiries by phone or email 24 hours a day, every day. For sales enquiries, the company invites you to contact its sales team.

News and partnerships

Among the updates shared by the company are the Reserve Bank of Australia (RBA) regulatory changes expected in 2026 regarding surcharging and card payments. ANZ Worldline Payment Solutions also announced a collaboration with Discover Network to enable Discover, Diners Club International and network alliance cards in in-person and e-commerce payment solutions. It also announced the launch of Worldline Pay by Link and the enablement of Alipay+ for its customers in Australia, with the aim of connecting Australian businesses with more than a billion Asian consumers.

The company publishes merchant case studies, such as that of Newcastle Body Sculpting, which was looking for a more scalable and lower-cost way to take payments and adopted Tap to Pay on iPhone with the Tap on Mobile app.

Location and contact

Level 15, Tower 4, 727 Collins Square, Docklands, VIC 3008, Melbourne