TAXIBOX

TAXIBOX: Mobile storage and moving in Australia

TAXIBOX is an Australian company specialising in mobile storage and moving services. Its approach is to bring storage to the customer: it delivers a TAXIBOX™ container to your home, lets you pack at your own pace, and then collects and stores the contents at its facilities or moves them to the requested destination. The company has been operating for more than 16 years and has completed over 88,000 TAXIBOX deliveries, according to the data it publishes on its website.

Storage services

The company offers several storage options:

• Mobile storage: the container is delivered to the customer's home, where they can pack at their own pace; TAXIBOX then collects it and stores it securely, or the customer keeps it until the move is complete. The system is modular and single-sized, with free delivery available.
• On-site storage: the container remains at the location specified by the customer while the move or other task is carried out.
• Cool storage: a service designed for items that require controlled temperature conditions.
• Business storage: a solution for companies' space needs.
• Local storage with drive-up access: self-service units accessed directly from your vehicle, with no lifts or corridors, daily access from 5:00 to 22:00 and a 12-month price lock. Available sizes range from 8 m³ (van size) to 32 m³ (garage size).

Local, interstate and international moves

TAXIBOX moves door-to-door, with or without storage. It covers local, interstate and international moves, and offers 30 days of free storage in the Melbourne and Sydney metropolitan areas. It also offers a removalists service.

Local storage facilities

The company has drive-up storage facilities in Alexandria (New South Wales), Braeside (Victoria), Melton (Victoria), Preston (Victoria) and Reservoir (Victoria). The website announces upcoming openings in Homebush (NSW), Mona Vale (NSW), Murarrie (QLD), Mornington (VIC), Southport (QLD) and Underwood (QLD). It also offers storage services in Adelaide, Brisbane, Gold Coast, Melbourne, Perth and Sydney.

Technology and self-service

TAXIBOX incorporates digital tools to manage the service. These include a 3D space calculator (Calcumatic) that estimates the required volume, real-time tracking of container delivery with a two-hour time estimate, online booking with a price fixed for 12 months, and a customer portal to manage your account, make changes and payments, and manage access. The company also provides phone and live chat support.

Metrics and recognition

The website states it has more than 10,000 five-star reviews, a 4.9 rating on Trustpilot and more positive reviews than all its competitors combined, according to its own presentation. It also states that it has planted 26,778 trees as part of its environmental initiatives. The company presents itself as "Australia's most trusted mobile storage company".

Locations

Alexandria location: 21 O'Riordan St, Alexandria NSW

Braeside location: 120 Boundary Rd, Braeside VIC

Melton location: 1-7 Reserve Road, Melton VIC

Preston location: 194 - 202 Bell St, Preston VIC

Reservoir location: 274 Edwardes St, Reservoir VIC