Ticket Merchant

Ticket Merchant, live event ticket marketplace

Ticket Merchant is an Australian platform for buying and selling tickets to concerts, sporting events, comedy shows, and theatre. The company presents itself as a marketplace that connects more fans with live events and operates from Melbourne, covering events in Australia and other parts of the world.

Event catalogue

The site organises its offering into three main blocks. Concerts include, among others, Foo Fighters, Harry Styles, Iron Maiden, Jay Chou, Noah Kahan, Olivia Dean, Robbie Williams, and Tame Impala. Sports feature leagues and competitions such as the AFL, NRL, cricket, tennis, soccer, rugby, UFC, basketball, and Formula 1. Comedy and theatre list names such as Gabriel Iglesias, Greg Davies, I'm Grand Mam, Morgan Jay, Urzila Carlson, and productions such as The Book of Mormon, The Castle On Stage, and The Lion King - Musical.

The platform also publishes waitlists for concerts and sports, and sections for "what to see this week" and "what to see this month." Among the featured events the site displayed at the time of analysis was Bruno Mars's Australian tour in 2027, with tickets on sale for Melbourne, Brisbane, and Perth.

Tickets, formats, and verification

Tickets are delivered in the same format in which they were originally purchased, usually PDF or mobile ticket transfer, and in most cases can be scanned directly from a phone at the venue. As it is a marketplace, the company states that it cannot change the format of tickets.

The purchase process includes post-payment verification when the internal payment system flags the order. The team then contacts the buyer to confirm that they are the cardholder and that they authorised the transaction. To do this, a unique code is requested that appears in the payment description, visible on the bank statement or in online banking. If the purchase cannot be verified, the order may be cancelled; the company notes that it tries to contact the customer beforehand. Once the transaction is verified, a confirmation email is sent and, if there is a ticket delay, the delivery date is communicated through the ticket delay information page.

Purchases for third parties, groups, and companies

It is possible to buy tickets for someone else, either by forwarding them once received or by entering the recipient's details at checkout. In most cases, names are not required on tickets. For group bookings of eight or more people, the company handles requests via its contact email or by phone, and recommends including the necessary details to speed up the process. It also has a specific channel for corporate and group bookings.

Sales and resale policy

The company applies a final sales policy: all purchases are final, according to its terms and conditions, and it refers to its refund policy for any questions. Regarding resale, Ticket Merchant states that it is not onboarding any new verified sellers and suggests that those who want to resell tickets use private, one-off sales platforms such as Tixel or Facebook Marketplace.

Complementary services and other information

In addition to tickets, the site includes a travel section with hotels and flights under the name Ticket Merchant Travel, and a charity partners section featuring Challenge, Little Dreamers, and Create. The company presents itself as "all inclusive," with no hidden fees, a 100% buyer guarantee, and customer service seven days a week, from 9:00 to 21:00. Its headquarters are in Melbourne and the platform allows users to select region and currency among Australia, New Zealand, and Global, with currencies such as the Australian dollar, British pound, euro, New Zealand dollar, Singapore dollar, and US dollar.

Location and contact

Phone: +61 (03) 9498 1554 · Email: contact-us@theticketmerchant.com.au