Homemedics

Homemedics, online store for TENS and EMS equipment in Australia

Homemedics is the online store of Medical Imports Australia Pty Ltd, a Queensland-based company established in 2007 and dedicated to home medical equipment and aids. The company presents itself as one of Australia's first and leading suppliers of TENS and EMS machines, with more than fifteen years in business and thousands of units sold, and states it has more than 20,000 customers since launch and a 4.9 out of 5 rating.

Electrical stimulation catalogue

The range is organised into several product families:

• TENS, EMS and combination machines, including complete customised kits.
• TENS pads, including the iStim Black and Homemedics Pro XL models.
• TENS accessories, such as the Homemedics Pro ear clips.
• Conductive garments, with the Conductive Multi-Area Garment model.
• Other products and gift cards.

Featured equipment includes the MultiStim Plus R, presented as a clinical-grade 3-in-1 combination machine for home use; the iStim EV-804; the Comfy Stim Plus and the MultiStim Plus DP. The store states it offers more than ten best-selling models to suit different needs and budgets, with customisable and pre-programmed treatment options.

Home and professional use

The devices are described as simple and non-invasive, designed to relieve acute and chronic pain associated with arthritis, back pain and muscle pain, as well as to tone muscles. The company notes they are designed for both first-time and advanced users and are ultra-portable for use on the go. In addition to retail sales, it handles larger volume orders for professionals and businesses, and has a network of distributors that market and promote its products.

Selection criteria and product origin

The company states it selects its products after a research and planning process, and requires them to meet criteria of safety, reliability, accuracy and price before adding them to the catalogue. It indicates that all products requiring approval have a TGA number, issued by the Australian Therapeutic Goods Administration. Items are imported from manufacturers and suppliers in Asia, Europe and the United States. The company pays particular attention to the needs of older people, offering them technologically advanced devices for their daily activities.

Shipping and customer service

Orders are shipped via express courier companies within 24 hours. Most customers in Australia receive items the next day by express post, or within two to four days for higher-value registered parcels. The store accepts online orders 24 hours a day, seven days a week, and has an after-hours support team available every day to answer queries. International shipping extends to the United States, Canada and New Zealand. The site also shows a promotion current at the time of analysis: an extra 10% off at checkout with code MIA10, free express shipping on orders over $100 and free standard shipping below that amount, a $90 saving on the EV-804 model, and free mosquito repellent patches on purchases of $200 or more.

Private health insurance rebates

Homemedics has a dedicated section on private health insurance claims and rebates, and indicates that customers can claim back the cost of their TENS machine from their insurer. The company is listed as a provider with ARTG number 317737 and BUPA number EP00120.

Information resources

The store maintains an information centre with guides on what TENS therapy, EMS and interferential current are, electrode placement charts, operating instructions, pad and skin care, and a blog with short articles on using this equipment. It also offers a service to recommend devices and accessories based on the user's specific condition.

Corporate details

Homemedics operates as the online store of Medical Imports Australia Pty Ltd, with ACN 163 761 902 and ABN 86 163 761 902. The company states it is wholly Australian owned and operated and, in addition to this store, maintains an eBay store under the name homemedics.