Emma Sleep

Emma Sleep, mattresses and sleep in Australia

Emma Sleep is a sleep company that operates in Australia through its online store. Its catalogue is organised into mattresses, beds, pillows, toppers, bedding, and a clearance section, as well as bundles that combine several products. The company presents itself as a global leader in sleep research and claims to have more than five million users of its products worldwide.

Mattresses and featured products

Among the models promoted on the website are the Emma Luxe ViscoCool, described as a new generation of superior cooling in every layer, with ThermoSync, CrispTec cover, and foam-encased pocket springs; the Emma Comfort, aimed at enhanced comfort and targeted support with a renewed edge design; and the Emma Luxe ThermoSoft, presented as an option for those seeking soft comfort, cooling materials, and hybrid support. The company also mentions the Emma Diamond Hybrid as one of the top-scoring mattresses in CHOICE laboratory tests.

The catalogue is completed with pillows, such as the Emma Foam Pillow, toppers such as the Emma Flip Topper, beds, and bedding. The store offers bundles that bring together several of these products, such as the Emma Comfort Super Bundle, which includes the Comfort Mattress, Foam Pillow, and Mattress Protector, and the Emma Luxe ViscoCool Super Bundle, with the Luxe ViscoCool Mattress, Foam Pillow, and Mattress Protector.

Trial, warranty, and delivery

The company offers a 150-night trial, a 10-year warranty, and free delivery to selected metro areas. It also offers interest-free instalments. The website states that returned mattresses are donated to organisations such as Salvation Army, Disability Services Australia, and Lifeline QLD.

Customer service and advice

Emma Sleep provides customers with a quiz to find the right product for each person's needs, as well as tools to track order status and an FAQ section. The company notes that it has worked with the Customer Service Institute of Australia (CSIA) to provide attentive customer service.

Awards and presence

The company has accumulated more than 40 international awards, according to its own presentation, and claims to have more than 150,000 five-star reviews worldwide. In Australia, ProductReview.com.au recognised the Emma Comfort mattress line, the Emma Foam Pillow, and the Emma Flip Topper in 2026. The company also reports a corrective notice ordered by the Federal Court of Australia for breaches of the Australian Consumer Law.

Location and contact

Phone: 1800 920 429 · Email: support@emma-mattress.com.au · Hours: Monday to Friday 09:00 to 18:00 AEDT