ion Solutions

ion Solutions: managed print and document automation for businesses and institutions

ion Solutions is an Australian company specialising in print technology and digital workflows for organisations. Its offering ranges from office printers and multifunction devices to production presses and wide-format printing, along with document management and process automation services. The company presents itself as a solutions provider that connects people and transforms the way they work, with a focus on secure and efficient environments.

Printing and office equipment

The catalogue includes modern Ricoh printers, with straightforward installation and designed to keep the office running without complications. The company also offers production equipment and commercial presses, as well as wide-format printing solutions for environments that require special volumes or formats.

Automation and document management

ion Solutions proposes eliminating manual filing through technology that manages invoices and documentation automatically. Its digital workflow solutions aim to simplify administrative processes and reduce the burden of repetitive tasks. The company also offers collaboration tools and financing and rental options to facilitate the adoption of these technologies.

Remote work and connectivity

The company offers solutions so that teams stay connected and can collaborate easily, both from the office and from home. This service is supported by its experience in secure digital environments and the integration of tools that enable distributed work.

In-house technical support and proactive monitoring

ion Solutions stands out for maintaining a local, in-house technical team, without resorting to external call centres. The company states that its internal technicians provide ongoing support and know each client's business personally. It also has a proactive print fleet monitoring service, called ion smart, and promotes digital transitions with a zero-waste approach. The company reports a client retention rate above 99% and an average employee tenure of over 20 years.

Presence and coverage

ion Solutions' headquarters is located on the Sunshine Coast, Queensland. The company operates local offices on the Gold Coast, in Bundaberg and in Sydney, and has service areas in Brisbane and Hervey Bay. Its coverage network extends from Tweed Heads to Bundaberg, with additional support in Sydney. The company serves businesses and schools, and states that it has been supporting Queensland organisations for over 30 years on the basis of trusted local relationships.

Pre-qualified supplier and clients

ion Solutions Pty Ltd is a Local Buy pre-qualified supplier under arrangement LB285, which allows eligible organisations to simplify their procurement processes. The company indicates that it offers direct purchasing and request-for-quote pathways through this arrangement. Among its clients it mentions Bloomhill Cancer Care and STEPS Pathways College, which highlight its service and technical expertise. The company shows ratings of 5.0 on Google (21 reviews) and 4.6 on Trustpilot (21 reviews).

Offices and locations

Sunshine Coast office: 42 Enterprise Street, Kunda Park QLD 4556

Brisbane office: Phone: 1300 189 476 · Email: sales@ionsolutions.com.au

Gold Coast office: Unit 2/24 Expo Ct, Ashmore QLD 4214 · Phone: 1300 189 476 · Email: sales@ionsolutions.com.au

Hervey Bay office: Phone: 1300 189 476 · Email: sales@ionsolutions.com.au

Bundaberg office: Shed 3C, 20 Lilian Crescent, Kensington QLD 4670

Sydney office: Norwest NSW 2153