E-Remit

E-Remit: international money transfers from Australia

E-Remit is an international money transfer service operating from Australia through its web platform and mobile app. The company presents itself as an alternative for sending funds abroad with exchange rates and fees that the user knows before confirming the transaction. Its approach relies on a combination of digital processes, regulatory compliance and data protection.

The service is registered with AUSTRAC, the Australian agency responsible for regulating financial transactions and preventing money laundering. The company states that this registration allows it to offer levels of security, reliability and compliance equivalent to those of mainstream banks. All information is stored in Australia, in a tier 4 data centre, and communications are protected with SSL encryption.

How money transfers work

The sending process is divided into six steps that the company describes on its website. The first is free sign-up, which can be done on the website or in the app and requires only an email address and a valid Australian mobile number. Next, the user enters the recipient's details and the destination bank account.

Then the amount to send or receive is chosen to get a quote, which shows the exchange rate and applicable fees upfront. The fourth step is to verify identity using personal details and a copy of a passport or Australian driver's licence. Payment for the transfer is made via PayID or internet transfer. Once completed, the company handles the rest of the process and the user can track the status of the transaction on the website or in the app.

Available destinations

The platform allows money to be sent to a list of countries that the company is gradually expanding. Destinations listed on its website include Bangladesh, Pakistan, China, Nepal, Vietnam, Canada, the United States, Europe, the United Kingdom, New Zealand, India, Indonesia, the Philippines, Sri Lanka, Thailand, Malaysia, Fiji, the United Arab Emirates and Qatar. The company notes that it works continuously to add new markets.

Security and data protection

E-Remit states that it protects its members' information under a principle of explicit consent and full transparency. According to its presentation, the processes for accessing, storing and using data combine technical measures with compliance with applicable regulations. The company also warns about the importance of using only its official contact channels and verified bank details when communicating with it or carrying out transactions.

As part of that policy, the company publishes on its website the details it considers official: BSB code 840417, SWIFT code PFFPAU32XXX, email support@eremit.com.au and phone 1300 635 363. The company states that it never requests sensitive information through unofficial channels or asks to transfer funds to accounts that are not listed on its website or that have not been confirmed through its official email.

Transition from Phoenix Money Transfer

The website reports that Phoenix Money Transfer has transitioned to operate under the name E-Remit Money Transfer. According to the notice published, users can continue to log in with their existing username and password, and the company maintains its commitment to offering secure, efficient and uninterrupted transfers during the transition.

Customer service channels and operations

The company provides support through its support email and a customer service phone number. The platform is available both as a web version and as a mobile app, and allows users to check the status of each transfer. The company also publishes notices about scheduled maintenance windows, during which the service may be unavailable.

Location and contact

Phone: 1300 635 363 · Email: support@eremit.com.au