CouriersPlease

CouriersPlease: Australian express courier for domestic and international shipments

CouriersPlease is an Australian courier and parcel company that handles shipments within the city, across Australia and to more than 220 countries. Its offering focuses on express deliveries with insurance included and the option to book online. The company presents itself as a trusted delivery partner and has over 40 years of experience in the sector.

Shipping and logistics services

The company offers domestic courier services, eCommerce courier services and eBay courier services. It also provides tools for parcel tracking, redelivery scheduling and finding collection points. Customers can manage shipments through an online booking platform, with options ranging from one-off shipments to customised solutions with API integration.

Booking options

CouriersPlease structures its offering into three main options. The first, Ad Hoc Bookings, is designed for casual senders making one-off shipments; it requires no account, has no setup or startup fees and no volume commitment, and allows payment by credit card. The second, Self-Service Shipping Platform, is aimed at those who do not need third-party system or API integration; it allows users to register and ship in minutes, manage and track parcels in one place, and offers dashboards and reporting for visibility. The third, Custom Solution, is aimed at businesses that need integration, volume pricing and tailored support; it includes access to customised solutions with API integration, volume-based rates, B2B portal access, credit terms, custom reporting and performance insights, and a customer success plan.

Franchise network and coverage

The company operates with more than 800 franchise partners across its Australian network and states that its coverage reaches 95% of the Australian population. It has exclusive territories in every major Australian centre. The franchise model allows partners to develop their own network of drivers and maximise their earning potential, with the backing of an experienced team. The company presents itself as an established and award-winning franchise brand with a large existing customer base.

Customer resources and operations

The CouriersPlease website brings together resources such as freight profile specifications, delivery choices, coupon calculator, fuel surcharge, depot locations, media releases and a parcel protect claim form. It also includes information on terms and conditions, terms of carriage, cover for goods in transit, franchise related payments, franchise income guarantee, dangerous goods, policies and security, privacy policy, modern slavery statement, work health and safety, and scam protection.

Customer profile

The company serves both individual and casual senders as well as businesses that need integration, volume pricing and tailored support. Its focus on eCommerce and courier services for eBay sellers indicates an orientation towards the online retail sector and shipments arising from digital sales.