Commonwealth Bank of Australia

Commonwealth Bank of Australia: retail, business and institutional banking

Commonwealth Bank of Australia, known commercially as CommBank, is one of Australia's largest banks and serves millions of customers. Its operations are organised around four divisions: Retail Banking Services, Business Banking, Institutional Banking and Markets, and ASB New Zealand, its New Zealand subsidiary. The organisation combines traditional banking operations with investment, insurance and superannuation services.

Products and services for individuals

The offering for individual customers includes bank and savings accounts, credit cards, personal loans and car loans. In the mortgage space, the organisation offers home loans and provides users with repayment calculators and information on interest rates and refinancing. The CommBank app includes the Money Plan tool, designed for managing spending and saving, as well as real-time intelligence features to analyse spending habits and savings goals.

Insurance, investments and international services

The offering extends to insurance, investments and superannuation. For international transactions, CommBank offers travel products and services, overseas payments and a foreign exchange calculator. The CommSec platform, part of the group, allows customers to trade on stock markets and provides analysis prepared by its experts.

Solutions for businesses

The Business Banking segment includes business accounts and cards, EFTPOS and eCommerce payment solutions, and business loans and finance. The organisation also provides tools for calculations and product selection, as well as information on rates and fees.

Corporate structure and governance

The company has a board of directors made up of independent members and an executive team responsible for management. Its corporate governance is complemented by policies and practices that integrate environmental and social criteria into its strategy. The organisation publishes regular reports on its financial and non-financial performance, including the 2026 Annual Report, and maintains an investor centre with information on securities, results and announcements.

Service channels and presence

CommBank provides support through the app, a virtual assistant, phone and a network of branches and ATMs that can be located using its search tool. It has dedicated help and FAQ sections, as well as an assistance service for those facing financial difficulty. The organisation warns about impersonation attempts in messages, emails and calls, and publishes alerts to help identify scams.

Social and educational initiatives

The CommBank Next Chapter programme is aimed at people who have experienced financial abuse, whether or not they are customers of the organisation. The company also maintains an AI learning hub and educational content on stock market investing. It also acknowledges the Traditional Owners of the lands across Australia and First Nations peoples.