Alffie

Alffie: online training for the employment services sector in Australia

Alffie presents itself as the largest online training provider for employment services providers in Australia and also as the one that has been operating in that segment the longest. The company states that it focuses exclusively on employment services training, with twelve years of activity in the sector and a defined focus in this area.

Training offering

Alffie's catalogue is organised into three main lines:

• Certificate III courses: nationally recognised qualifications in sectors such as business, retail, hospitality and community services, among others.
• Skill sets and microcredentials: short courses that are also officially recognised and aim to develop industry knowledge, provide practical experience and prepare participants for work.
• Employability training: employability and interpersonal growth courses aimed at developing life skills and boosting participants' confidence.

Guaranteed real life work placement

Alffie has launched a work placement guarantee which, according to its presentation, aims to address current delays and limitations in the market by securing real life placements for all participants. The company frames this initiative within its commitment to helping users into employment.

Technology platform and tracking

The company has developed its own software for the employment services sector. Among the features it highlights are tailored reporting and monitoring, real-time tracking and notification, a central point for information, accessible coursework and text-to-speech functionality. This platform is designed so that employment consultants can track their clients' progress.

Entity profile and reach

Alffie identifies itself as a registered training organisation (RTO No. 41206). The company states that it has delivered more than 50,000 qualifications over the past decade, more than 2,000 courses successfully delivered and a support staff of more than 50 people. It also states that it serves more than 2,000 active employment consultants across Australia. Its materials mention that sessions are delivered online and are available nationwide.

Participant support

In addition to supporting consultants, Alffie notes that its support teams, trainers, assessors and job placement staff provide comprehensive support to participants. Through a partnership with the Australian Counselling Service (ACS), participants have access to free and confidential wellbeing support. The company states that these sessions are delivered online and are available nationwide.

Contact and opening hours

Alffie's website offers phone and email support from 9:00 am to 7:00 pm (AEST), Monday to Friday.