Spa World

Spa World: spa and swim spa retailer in Australia

Spa World is an Australian company dedicated to the sale of spas, swim spas, plunge pools, saunas and outdoor solutions such as pergolas and umbrellas. The company presents itself as Australasia's most awarded spa retailer and claims to be the world's first carbon neutral spa retailer. It has been operating since 1985 and has a network of showrooms in Australia, as well as an online store for parts, chemicals and accessories.

Product catalogue

Spa World's offering includes a wide variety of products for wellness and outdoor entertaining. Among the brands distributed are Jacuzzi®, Vortex® Spas and Fisher® Spas. The catalogue is organised into several categories:

• Spas: models such as Fisher® 5D™, Mercury™, Nitro™ and Titanium™, with capacities from 3 to 10 people. The Fisher® 5D™ is designed for up to five adults and includes 40 massage jets and two loungers. The Mercury™ is a family spa for five people, compact and with premium features. The Nitro™ is a luxury hydrotherapy spa for large families or entertaining. The Titanium™, from Vortex®, is the largest model in the range, with capacity for up to 10 people.
• Swim spas: models such as Aquagym Max™ and Aqualap™. The Aquagym Max™ is a single-zone swim spa that also functions as a hydrotherapy spa for up to four adults. The Aqualap™ is a 6-metre swim spa with a plunge pool area for fitness and family fun.
• Saunas: infrared and traditional steam saunas, including the Jacuzzi® 2-person infrared sauna with red light therapy, far infrared, full spectrum and vibrational resonance therapy.
• Pergolas: aluminium pergolas with manual or motorised louvres, optional LED lighting and powder-coated steel posts. The Vortex® Pergola™ 3300 motorised is suitable for portable spas up to 2.4 m².
• Umbrellas: outdoor umbrellas from the Shadowspec™ brand, such as the Serenity™, with cantilever design, 360° rotation, tilting canopies and optional LED lighting. The Shadowspec Serenity™ is hand-built in New Zealand.
• Accessories and parts: online sales of parts, chemicals and accessories for spa maintenance and customisation.

Showrooms and customer service

Spa World has a network of showrooms in Australia. The showrooms do not carry parts, chemicals or accessories; these items are purchased through the online store. The company offers guided virtual tours by experts for those who cannot attend in person. It also has downloadable buying guides for spas, swim spas, saunas and shade solutions, and an augmented reality preview tool.

Warranties and commitment

The company offers a 5-star warranty and a risk-free 60-day money-back policy. It presents itself as the world's first carbon neutral spa retailer and has accumulated numerous industry awards, recognised by the Spa and Pool Association of Australia and New Zealand.

Track record and specialisation

Since 1985, the Spa World team has been dedicated to the sale and installation of spas, swim spas and plunge pools. The company highlights its experience and customer care, and defines itself as Australasia's most awarded spa retailer. Its catalogue includes options for all budgets and needs, from compact 3-person models to spacious 6 to 9-person models.