Moose Mobile

Moose Mobile, Australian-owned mobile and nbn internet provider

Moose Mobile is an Australian telecommunications company that offers mobile phone and home internet services over the nbn network. The company presents itself as Australian owned and operated and builds its offering around no lock-in contracts, clear billing and its own customer service.

Its catalogue is organised into four main lines: mobile SIMs, nbn home internet plans, the eero7 router and a SIM update section for existing customers. The company states that its services run on the Vodafone 4G and 5G networks, with coverage it puts at 99% of the population.

No lock-in plans and transparent billing

The company maintains that it does not apply lock-in contracts to any of its plans and refers to its Critical Information Summaries for the details of each rate. On billing, it states that it was recognised in 2024 for the clarity of its bills, with no surprise charges or fees.

Among the features it highlights is the ability to transfer your existing number from another provider, a process it describes as seamless and with no downtime.

Canstar awards

Moose Mobile presents itself as the only provider to have won both the Canstar awards for Most Satisfied Customers and Best Value in the same year, a distinction the company attributes to its combination of service and price.

Mobile management app

The company offers its customers an app to monitor and manage usage and their account. Its features include turning data on and off, checking the accumulated data bank and sending SMS and email notifications when usage reaches 50%, 85% and 100%.

The app also includes online payments, updating credit or debit cards and viewing payment history, as well as access to usage records, invoices and history from the app itself or the website. The company announces a parental control feature, not yet available, to manage several services under one account, turn their data on or off and add extra data packs. The app is published on the Apple App Store and Google Play, with ratings the company puts at 4.6 out of 5 from more than 3,500 reviews and 4.5 out of 5 from more than 500 reviews.

SIM update campaign

The company has an open SIM update campaign aimed at customers with active services, presented as an improvement to the terms of service. The campaign includes a draw among those who complete the update, with a prize pool of AUD 50,000 split into 26 prizes: the choice between a car or AUD 30,000 in cash, five 256 GB iPhone 17 Pro and twenty AUD 500 prepaid Visa cards. The promotion applies only to number transfers and new SIMs, under the terms published by the company.

Customer service and contact channels

Moose Mobile serves its customers by phone and email, with support hours on weekdays from 9:00 to 19:00 AEST and weekends from 10:00 to 17:00 AEST. For calls from overseas it provides an international number. The company has a contact form with enquiry categories for support, sales, billing and complaints, as well as an option to register interest in service availability at a specific address.

Its postal address is a PO box in Fortitude Valley, Queensland. The company operates under Australian registration number ABN 610 525 856.

Location and contact

PO Box 464 Fortitude Valley QLD 4006 · Phone: 1300 566 673 · Email: admin@moosemobile.com.au