Toolmart

Toolmart, tool distributor for trades and industry in Western Australia

Toolmart is a distributor specialising in power tools, hand tools and accessories, with a presence in Western Australia. The company presents itself as the largest independent tool specialist in that state and operates ten stores located in Belmont, Joondalup, Kelmscott, Maddington, Mandurah, Midvale, Rockingham, Wangara, Welshpool and Bunbury.

Founded in 1977, the company has more than four decades of activity and serves the construction and housing, agriculture, mining and mechanical and automotive sectors. Its offering ranges from power and cordless tools to hand tools, measuring and testing equipment, ladders and scaffolding, hydraulic tools, compressors, generators, welding equipment, pressure cleaners, safety equipment and storage.

Brands and catalogue

Toolmart's catalogue includes leading brands in the sector, among them Milwaukee, Makita, Dewalt, HiKOKI, Festool, Metabo, Sidchrome, Stanley, Kincrome, Bahco, Teng, Paslode and SP. The online store organises products by categories such as cordless tools, power tools, hand tools, accessories, air tools, hydraulic tools, lifting equipment, measuring and testing, automotive tools, tool boxes and kits, vacuum and dust extraction, welding and wet trade tools.

In addition to the general categories, the website shows sections for special offers, featured products, bestsellers, clearance items and seasonal promotions. Among the listed products are examples such as the Cigweld WeldSkill 140 inverter welder, the Kincrome K1232B tool trolley, the Fluke 115 digital multimeter, the Eclipse EC-ADJW10WJ adjustable wrench, the Gearwrench 9602NBW socket set, the Milwaukee M18ONEFHIWF34-0 impact wrench, the Milwaukee M18BBL-0 compact blower, the Dewalt DCB184-XE battery, the Metabo AK18MULTI1HD40K inflator, the HiKOKI G13SR4 angle grinder, the Drill Doctor DDXP drill bit sharpener, the Dewalt D26414K-XE heat gun, the Hot Devil H08CD blow torch, the Teng 1292AG-EP torque wrench and the Matson MA35000 jump starter, among others.

Services and customer service

The company offers tool repair and maintenance service, and has a customer service team for enquiries about product availability, orders and returns. According to the published information, the website does not show real-time stock levels from the ten stores, so availability must be checked with the sales team. Orders are generally shipped within 1 to 10 business days, and in-stock items are dispatched the same or the next day. Australia Post, TNT and Border Express are mainly used for shipments. Returns can be made by post or courier, or directly at any of the ten stores for those in Western Australia.

The online store accepts PayPal's deferred payment "Pay in 4" and offers an in-store reservation service for orders over $500. Gift cards can be purchased on the website but are only accepted in physical stores. The company does not ship outside Australia due to supplier agreements and transport restrictions.

Coverage and presence

Toolmart operates exclusively in Western Australia, with ten establishments covering the Perth metropolitan area and the Bunbury region. The company defines itself as locally owned and managed, and its staff is presented as knowledgeable about the trades it serves.