Smart Energy

Smart Energy, solar energy and home electrification installer in Australia

Smart Energy presents itself as Australia's number one installer of solar energy, battery and home electrification solutions. The company is part of the Rinnai group, a manufacturer with more than one hundred years of experience whose products, according to the company itself, are present in one in three Australian homes. This link is used as an argument for stability in a sector that the company describes as plagued by fly-by-night installers.

Home product catalogue

The offering revolves around six product lines that can be purchased separately or combined into a comprehensive system:

• Solar panels: convert sunlight into renewable electricity for the home.
• Batteries: store excess energy generated during the day for use when needed, instead of exporting it to the grid.
• Hot water heat pumps: use existing heat instead of generating it, with the aim of reducing the cost of domestic hot water.
• EV chargers: allow faster and more efficient charging of electric vehicles.
• Air conditioning: energy-efficient climate control systems for cooling in summer and heating in winter.
• Smart home energy management systems: automate lighting and climate and optimise the use of produced and stored energy.

The site shows savings estimates associated with each product: up to $42,000 over 15 years with solar installation, up to $16,900 with the battery, up to $8,700 with the heat pump and up to 54% in annual cooling costs with an efficient air conditioning system. In the case of electric vehicles, the company notes that their cost of use is half when charged from the grid and ten times lower when charged with solar energy.

Installation by accredited technicians

Smart Energy emphasises that its local installers are certified by Solar Accreditation Australia, the body that ensures systems meet industry standards. The company claims to have been recognised as the country's most experienced battery installer, an accolade it attributes to its track record and the trust of its customers. Each solution is designed on a bespoke basis: energy specialists analyse the specific needs of each home and certified engineers create a custom design aimed at long-term benefit.

National structure and local presence

The company combines a national structure with local teams. According to the data it publishes, it has more than 300 employees and more than 15 offices across Australia, allowing it to offer the resources of a large organisation together with installers who bring regional knowledge and personalised service to each project.

SmartCare: support and warranties

The SmartCare programme supports the customer from the moment they switch to solar and includes lifetime support, system monitoring, warranty management, assistance from real engineers and customer service based in Australia. The company has received recognition in the categories of the 'Customers at the Heart' initiative and specialist services, sustainability and social responsibility.

Financing and roadmap to electrification

Smart Energy sets out three pillars of its proposition: long-lasting technical support, savings with no upfront cost —with 0% interest financing and payments offset by the savings generated— and a guided roadmap to progressively electrify the home, incorporating solar, battery, electric vehicle, heat pump and other elements in stages.

Customers and reviews

The company reports more than 25,000 satisfied customers and collects testimonials from users who mention installations of 6.6 kW systems with savings of more than $500 on the first bill, no upfront cost processes and smooth communication during the installation of batteries and additional panels.