Freshly Services

Freshly Services: comprehensive coordination of property services in Australia

Freshly Services is an Australian company that centralises the management of multiple services for residential and commercial properties. Its proposition is based on offering a single point of contact to coordinate cleaning, pest control, water damage restoration, general maintenance, landscaping and emergency response. The company operates in the states of Victoria, New South Wales, Queensland, Western Australia, South Australia and the Australian Capital Territory.

Coordinated services for homes and businesses

The catalogue of services that Freshly Services coordinates covers a wide spectrum of property maintenance and conservation needs. The main categories include:

• Cleaning: residential and commercial services, carpet and upholstery cleaning, deep cleaning and ongoing maintenance programs. End of lease, bond, vacate and pre-sale cleaning is also offered, coordinated for tenants, landlords and real estate agencies.
• Pest control: general and focused management for homes, businesses, strata and food-handling premises.
• Water damage restoration: rapid water extraction, structural drying and flood damage restoration, with reporting support.
• Rubbish removal and skip bins: household, green, construction and office waste removal, plus skip bin hire.
• Landscaping and grounds maintenance: lawn, garden, hedge and grounds maintenance for homes, strata and commercial sites.
• Handyman and property maintenance: general repairs, minor carpentry and reactive maintenance for homes, rentals and commercial sites.
• Painting, plastering and wall repairs: interior and exterior painting, plastering and ceiling and wall repairs.
• Tiling and flooring: tiling, regrouting, and vinyl, laminate and timber flooring installation and repairs.
• Emergency plumbing: tap, toilet, leak and drainage maintenance completed by suitable plumbers.
• Emergency electrical: lighting, power points, switchboards and safety work by suitable electricians.
• Air conditioning and ventilation: air conditioning cleaning and servicing, duct cleaning and ventilation maintenance.
• Emergency roofing, gutters and exterior: gutter cleaning, roof leak repairs, pointing, roof maintenance and storm damage repair.
• Security: CCTV, alarms, access control, locks and security patrols for homes and businesses.
• Doors, windows, locks and screens: door, window, lock, flyscreen and garage-door repairs and replacements.
• Commercial and facility maintenance: planned and reactive maintenance for offices, retail, healthcare, education and industrial sites.
• Emergency services: rapid make-safe response for water, storm, pest, lock and other property emergencies.

Coordination model and provider network

Freshly Services does not directly carry out all work; instead, it coordinates a network of specialised providers. The company assigns each task to the appropriate professional and documents the work carried out to provide a clear record for owners and committees. Its model relies on a single point of contact, transparent quotes and constant communication from the initial enquiry through to completion. It also offers flexible scheduling for one-off jobs, ongoing programs and urgent make-safe work.

Client profiles and sectors served

The company adapts its coordination, scheduling and documentation to different types of clients. The sectors it serves include:

• Private homes, with a single team for cleaning, maintenance, repairs and emergencies.
• Real estate agencies, with support for presentation, repairs and maintenance of sales and rental portfolios.
• Property managers, with coordination of repairs, maintenance and reporting across managed properties.
• Strata, with common-area maintenance, gardens, cleaning and repairs.
• Body corporate, with maintenance and presentation of managed properties.
• Commercial offices, with cleaning, maintenance and facilities support.
• Retail, with maintenance and presentation that protect the image of the space.
• Hospitality, with hygiene, pest and maintenance support for food premises and businesses.
• Healthcare, with cleaning and maintenance focused on clinical environments.
• Education, with safe, clean and well-maintained environments for learning and care.
• Warehouses and industry, with large-scale cleaning, pressure washing and maintenance for industrial sites.
• Builders, with construction cleaning, rubbish removal and finishing support for construction projects.
• Government and community, with maintenance and cleaning for public and community facilities.

Work process

The process begins when the client shares the details and photos of the required work through an online quote form. Freshly Services provides a transparent quote; some jobs may require a brief on-site inspection. A suitable provider is then scheduled at a convenient time. Finally, the work is completed to a quality finish and documented for the client's records.

Capacity for commercial accounts and multiple sites

For property managers, strata and businesses with multiple locations, Freshly Services offers planned and reactive maintenance with centralised support. This includes management of multiple sites, planned and reactive maintenance, support for property managers, centralised invoicing, service reports, scheduled programs, after-hours response and contractor coordination. The company states that its coordination, reporting and account management model scales from a single home to multi-site portfolios, with the structure of a national organisation and the responsiveness of a local team.

Geographic coverage

Freshly Services operates in Victoria (VIC), New South Wales (NSW), Queensland (QLD), Western Australia (WA), South Australia (SA) and the Australian Capital Territory (ACT). In Victoria, the service areas mentioned include Melbourne CBD, South Yarra, Richmond, Dandenong, Berwick, Narre Warren, Cranbourne, Clyde North, Pakenham and Frankston.

Corporate details and terms of service

The company operates as Freshly Services Pty Ltd, with ABN 37 688 279 736 and ACN 688 279 736. Services are subject to availability, location, scheduling, access, site conditions and the agreed scope of work. Information, prices or advice published on the website or provided by phone, email or SMS are general in nature and do not alter any written quotation, invoice, booking confirmation, terms and conditions, or any rights that cannot be excluded under applicable law. Any estimate provided before inspection is indicative only; the final price is determined and agreed on site by the contractor and customer only after the inspection and assessment of the required scope.