VoIPline Telecom

VoIPline Telecom, cloud telephony for Australian businesses

VoIPline Telecom is a business-focused VoIP operator that offers a self-managed Hosted PBX on which customers design their own call flow using a drag-and-drop visual editor. The company presents itself as a VoIP provider for businesses in Australia and also operates in Ireland, New Zealand, the United Kingdom and the United States. Its offering is based on its own technical infrastructure distributed across Australia and direct connections with tier-1 carriers.

Hosted PBX and Webphone app

The core of the service is a cloud-hosted PBX that the company describes as a self-managed, feature-rich system. The flow editor allows you to chain objects such as voice menus, queues, schedules, diversions and voicemails, with configurable time conditions and time zones. The platform supports high-definition calls via the G.722 codec.

Alongside the PBX, VoIPline offers Webphone, an app for making and receiving calls and SMS from any device. Its features include changing caller ID in two clicks, CRM integration, phonebook management and queue administration. The company maintains an in-house software development team and updates the product with periodic releases.

Phone numbers and porting

The number catalogue includes local numbers from various cities and areas, virtual mobile numbers with calls and SMS, 1800 toll-free numbers with free calls for the end customer, 1300 numbers with location-based routing, and international numbers available in over 90 countries. The company has a dedicated porting team to transfer numbers from another provider.

Integrations, analytics and monitoring tools

• SIP trunking to connect your own or third-party PBXs.
• Microsoft Teams direct routing to the PBX, with calls, transfers, parking and recording.
• API, webhooks and Zapier integrations to automate tasks and connect CRM and ticketing systems.
• Send and receive SMS with a virtual number.
• Call recording in personalised cloud storage.
• Fax to email.
• Phones and accessories with remote configuration and support.
• nbn internet.

For service monitoring, the platform includes real-time queue wallboards with waiting calls, average wait time, answered and missed calls, and agent presence, plus a call parking wallboard and a website widget to receive calls directly from your website. Analytics reports can be scheduled for periodic email delivery to managers and cover metrics such as user performance, call data segmentation, call statistics and advertising campaign effectiveness.

Voiceovers and voice recordings

The company offers voice productions in two formats: AI-generated recordings, which convert text to speech in multiple languages and allow adjusting speed, pitch and accent, and recordings by professional voice artists for welcome messages and business greetings.

Partner network and support

VoIPline reports a network of over 300 local partners in Australia providing IT and telecommunications services, including resellers and installers. Customer service is presented as a cornerstone of the company: according to its data, more than 85% of calls are answered in under a minute and there is 24/7 support, plus a knowledge base. The company states it has been operating since 2008, handles over one million calls per day and has more than 46,000 business users.

Commercial terms and compliance

Services are contracted month to month, with no lock-in contracts, and the company indicates they can be cancelled at any time. The free trial is 30 days and does not require a credit card. VoIPline Telecom Pty. Ltd. declares compliance with the Australian regulations applicable to its services and publishes information on financial hardship and assistance to stay connected.

Location and contact

Suite 1125, 401 Docklands Dr, Docklands, VIC, AU · Phone: +61 3 9999 7999 · Hours: Monday to Friday 9:00 to 18:00 (GMT+10:00, Melbourne)