Fix My Credit

Fix My Credit: credit repair for consumers and small businesses in Australia

Fix My Credit is an Australian company specialising in credit repair. Its work is aimed at individuals and small businesses that have negative listings, defaults or court judgements on their credit history and need to restore their financial profile. The company presents itself as an agency with more than seven years of experience in the sector and licensed to operate in this field.

Credit repair and restoration services

Fix My Credit's range of services covers various ways of acting on credit history:

• Obtaining and reviewing the full credit report.
• Credit restoration.
• Removal of defaults, court judgements and clearouts.
• Removal of unauthorised or incorrect credit enquiries.
• Debt negotiation, including ATO debt negotiation.
• Small business debt restructuring.
• Assistance in securing finance.

The process of working with the client

The company structures its work in three stages. The first consists of a free phone consultation in which an adviser explains the credit restoration services and the options available. In the second stage, the consultant runs through a questionnaire to determine whether the client is a suitable candidate and, if so, an online application is completed. Once the service is approved, the third stage involves lodging all the necessary documentation with the credit reporting bodies, the ombudsman, the Australian Financial Complaints Authority (AFCA) and the relevant creditors. The company acts on the client's behalf to try to achieve the best possible outcome.

Client profile and the credit context in Australia

Fix My Credit notes that bad credit is a widespread problem in Australia: according to its data, one in five people suffers the effects of default listings or court judgements on their credit file. A poor credit history can make it difficult to obtain finance, secure a home loan or access competitive rates in the property market. The company points out that even an overlooked bill or a few late payments can affect your credit history and influence the approval of everyday credit products.

Coverage and how the service is provided

The company provides services throughout Australia, with particular attention to cities such as Brisbane, Melbourne and Perth, among others. Services can be arranged online or through a free consultation. Fix My Credit states that it has a team of credit repair specialists, a personal case manager for each client and a fee it describes as one of the cheapest in the country. The company also states that it has appeared in an ABC News report on the dangers of buy now, pay later.

Frequently asked questions about credit repair

The company explains that credit repair consists of improving a person's creditworthiness by correcting errors, inaccuracies or unfair information in their credit report. Among the common causes of a negative rating in Australia it cites late payments, defaults, bankruptcy, court judgements, high credit utilisation and multiple credit applications. On timescales, it indicates that most cases are resolved in around thirty days, although some can take several months depending on complexity. The company clarifies that no credit repair company can guarantee a specific improvement in the score, but states that it has a track record of results in correcting errors and inaccuracies in Australian clients' files.