Energy Deal

Energy Deal, electricity and gas rate comparison and advisory service in Australia

Energy Deal is a price comparison and advisory service presented as a way to find a better electricity and gas rate. Its model consists of comparing the customer's current retailer against its own panel of retailers to determine whether a better deal exists. The company describes itself as an operator managed by energy industry professionals.

How the service works

The process is structured in four steps. First, the company gathers information about the user's consumption habits and needs. It then compares the plans available on the market to see if it can find a better rate. Next, if it finds an alternative, it handles the switch with its panel of retailers, including the administrative processing, so that the customer does not have to deal with paperwork or additional calls. Finally, the user starts enjoying the new rate.

To request a comparison, the customer only needs to provide their postcode, their current retailer and the type of supply for which they want a quote: gas, electricity or both.

Services compared and customer profile

The company compares residential electricity and gas prices from a range of leading suppliers. It serves both those who are moving home and those who believe they are paying too much for their current supply.

Panel of partner retailers

Energy Deal works with a panel of retailers that it describes as dynamic and innovative energy companies with commercial, social and environmental results. Among the entities it mentions are Simply Energy, Blue NRG, Lumo Energy, Sumo Power and 1st Energy.

According to the company, this collaboration allows it to offer users lower ongoing electricity prices, promotions or discounts for switching retailers, a higher level of customer service, rewards for signing up for extended periods and stable providers with an established reputation.

Context of the Australian energy market

The company frames its activity within the rising cost of energy bills in Australia and points to three causes: the increase in average household consumption, the need to upgrade and maintain infrastructure to respond to higher consumption and population growth, and the investments associated with Australia's renewable energy target. It describes a domino effect whereby distributors pass their costs on to retailers and these, in turn, to the end customer.

In this context, the company maintains that retailers are making efforts to retain customers, which encourages switching providers. Among the incentives it mentions are discounted plans, upfront rebates or cash back and rewards programs to encourage loyalty among existing customers.

Contact and activity

Energy Deal Pty Ltd operates in Australia and serves users through the phone number 1300 368 886 and a comparison form on its website.