Marley Spoon

Marley Spoon: meal kits delivered to your door in Australia

Marley Spoon is an Australian subscription meal kit and recipe delivery service. Its offering consists of sending fresh ingredients and the instructions needed to prepare each dish, as well as prepared meals and complementary products. The company operates through its website marleyspoon.com.au and presents itself as an alternative to traditional supermarket shopping.

A weekly menu that is constantly updated

The service is organised around a menu that changes every week and includes new recipes, varied flavours and dietitian-approved options. The range spans from breakfasts and easy lunches to 2-minute meals and satisfying dinners with a homemade finish. The company states that it publishes more than 100 recipes each week.

Formats and options available

• Varied recipes to cook at home.
• Prepared meals ready to eat.
• Quick-prep breakfasts.
• Easy lunches.
• 2-minute meals.
• Dinners for those looking for a homemade result.
• Family recipes designed for the whole family, including picky eaters.

The Market: extras and pantry essentials

The company has a section called the Market, which allows you to add quick-prep breakfasts, sides, snacks, drinks and pantry essentials to your orders. According to the information on the site, these products are always available and save you a trip to the supermarket.

Subscription flexibility and order management

The service allows you to edit your order or pause your subscription when your plans change. It also offers the option to skip a specific week and cancel at any time. Management is done through the user account, which allows you to update your details, change plan, check billing and download invoices.

Customer service and support

Marley Spoon has a help centre with sections on how the service works, account management, recipes, ingredients, diets and allergens, deliveries, payments and billing, gift cards and vouchers. Phone support is available Monday to Friday, 9am to 6pm, while it remains closed on weekends. The company warns on its website of an unusually high volume of inquiries and notes that it responds as soon as possible.

Support programmes and groups served

Its support programmes include Support at Home and NDIS, aimed at home care and people with disability. The company also mentions initiatives related to sustainability, recycling and reducing food waste, and maintains a blog and an ingredient hub.

Customer reviews

The site includes testimonials from users who highlight the weekly variety of the menu, the quality and freshness of the proteins, the ability to select dishes based on their calorie content and the usefulness of the 15-minute meals for those who work long hours. One customer notes that the fresh produce lasts longer than with other meal delivery services, and another values that the preparation time estimates are accurate.