Updoc

Updoc: Telehealth with AHPRA-Registered Partner Doctors in Australia

Updoc is a digital health platform that facilitates consultations between users and AHPRA-registered partner doctors (Australian Health Practitioner Regulation Agency). According to its presentation, the service is available throughout Australia and partner doctors are available 24/7, including outside normal hours and on weekends, at no extra cost. The platform states that over 500,000 Australians in 95% of the country's suburbs have used it.

Online Consultation and Medical Services

The platform allows you to request telehealth consultations for a variety of needs. Among the services it offers are:

• Online medical certificates
• New and repeat prescriptions
• General medical consultations
• Specialist referrals
• Blood test and pathology requests
• Radiology and imaging referrals
• Health checks
• Mental health and psychology consultations
• Weight loss treatments
• Sexual health
• ADHD consultations (new)

The site also mentions that partner doctors can address sensitive issues such as sexually transmitted infections (STIs/STDs), thrush, and urinary tract infections. Results follow-up is also offered.

Subscription Plans and Single Consultations

Updoc offers monthly subscription plans with unlimited consultations subject to a fair use policy, and single consultations. The subscription plans are:

• Updoc Plus: $19.95 per month. Unlimited consultations with a partner doctor about medical certificates.
• Updoc Pro: $49.95 per month. Unlimited consultations about medical certificates, advice and information, new and repeat prescriptions, specialist referrals, blood/pathology tests, and radiology/imaging referrals.
• Updoc Platinum: $79.95 per month. Unlimited consultations about weight loss, medical certificates, advice and information, new and repeat prescriptions, specialist referrals, blood/pathology tests, and radiology/imaging referrals.

Single consultations include:

• Standard medical certificate consultation: $39.95.
• Standard telehealth consultation: from $69.95. Covers medical certificates, advice and information, new and repeat prescriptions, specialist referrals, blood/pathology tests, and radiology/imaging referrals.
• Priority telehealth consultation: from $99.95. Covers the same topics as the standard consultation.
• Weight loss consultation: from $99.95.

Prices are subject to change during periods of high demand. Subscriptions can be cancelled at any time.

How the Service Works

The process begins with a quick online questionnaire. A partner doctor reviews the request and contacts the user to ask follow-up questions if necessary. In most cases, the doctor calls within an hour of the request, although demand may fluctuate and, if the call is not received that day, it is rescheduled for the following day. Medical certificates are delivered by SMS and email. Electronic prescriptions are sent directly to the user's device if the doctor considers them appropriate. Online medical certificates are valid and comply with AMA (Australian Medical Association) guidelines.

Audience and Coverage

The platform is aimed at residents in Australia. According to the site's data, over 500,000 Australians in 95% of suburbs have used Updoc. The service is presented as an alternative to in-person consultations, available to anyone who needs non-urgent medical care, certificates, prescriptions, or referrals.

User Testimonials

The site includes customer testimonials that highlight the professionalism of the doctors, the ease of booking appointments, the speed of the service, and the usefulness of the app. Users mention positive experiences with the care received and the efficiency of the process.