Pet Insurance Australia

Pet Insurance Australia: dog and cat insurance with flexible coverage

Pet Insurance Australia (PIA) is an Australian insurer specialising exclusively in pet insurance. Its main product, Select & Protect, allows policyholders to choose the annual benefit limit, reimbursement percentage and annual excess, with the aim of tailoring coverage to each client's needs and budget. The company presents itself as an award-winning option and states that its plans cover up to 90% of eligible vet bills.

Select & Protect: coverage and options

Select & Protect offers annual limits of AUD 15,000, 25,000 or 35,000. Policyholders can choose a reimbursement percentage of 70%, 80% or 90%, and an annual excess of AUD 0, 100, 300 or 600 (the AUD 600 excess is not available with the 70% reimbursement option). According to the company, the policy does not apply hidden sub-limits for eligible conditions or treatments, and it covers accidents and illnesses, including conditions such as cruciate ligament, allergies, ticks and dental treatments.

Add-ons: Booster Care and Routine Care

The insurer allows you to add Booster Care, an optional add-on with an annual limit of AUD 2,500 for specified dental conditions and specialised therapies such as physiotherapy, acupuncture, chiropractic, hydrotherapy and behavioural consultations. There is also an optional Routine Care add-on, described as a non-insurance benefit.

myPetPass and GapOnly: additional services for policyholders

PIA customers get free access to myPetPass, a programme that includes 24/7 online vet care, discounts on pet prescription medications, savings on supplies and accessories, and benefits on essential pet care products. The company also offers GapOnly, a system that allows you to claim on the spot at participating vets and pay only the difference between the vet's invoice and the eligible policy benefit, reducing upfront costs and the wait for reimbursement.

Awards and customer ratings

Pet Insurance Australia states that it has received multiple awards from review platforms such as ProductReview.com.au, Mozo and Canstar. On Google, its rating is 4.7 out of 5 based on 471 reviews, according to the data shown on the site. The company describes itself as run by pet lovers and specialising exclusively in companion animal insurance.

Products for dogs and cats

PIA's catalogue is organised into dog and cat insurance, with specific variants for puppies, senior dogs, kittens, senior cats and service dogs. The company offers multi-pet discounts and the possibility of getting two months free, subject to terms and conditions.

Location and contact

Locked Bag 9021, Castle Hill, NSW 1765 · Phone: 1800 043 552 · Email: pia@petsure.com.au