Oceania Insurance

Oceania Insurance: digital car insurance for the Australian market

Oceania Insurance is an Australian insurer founded in 2021 that focuses on car insurance and the digital management of policies and claims. The company presents itself as a no-fuss alternative to traditional methods in the sector, replacing phone queues and in-person service with online chat systems. Its proposition is supported by Auto & General, the Australian insurance group that backs it.

Car insurance product range

The company offers three main types of vehicle cover:

• Comprehensive: its highest level of cover. It includes damage caused to someone else's vehicle or property, damage caused by fire or theft, and other damage to your own vehicle.
• Third Party Property, Fire & Theft: covers damage to someone else's property or vehicle, as well as damage to your own vehicle caused by fire or theft, but not other damage to your own vehicle.
• Third Party Property Only: covers only damage caused to someone else's vehicle or property when the policyholder is at fault. It does not include damage caused by fire or theft, or other damage to your own vehicle.

Applications and management are handled entirely online. The insurer's product range allows you to request and retrieve quotes from its website.

Backed by Auto & General

Oceania Insurance operates with the backing of Auto & General, an Australian insurance group that, according to the company's information, insures more than a million Australians. Auto & General Insurance Company Limited has operated in the country since 2000 and is regulated by APRA (Australian Prudential Regulation Authority), as well as being a member of the Insurance Council of Australia. Oceania Insurance's activity sits within this group, which brings its experience in car, home, travel, pet and motorcycle insurance.

Digital support and online policy manager

The insurer's model is based on digital communication channels: live chat through its website, Messenger, WhatsApp, Apple Messages, email and text messages. Through these channels, the company's team guides customers through policy changes, renewals and lodging claims.

The company provides policyholders with an online Policy Manager that allows them to start a claim, update policy details, retrieve documents and check renewal details, among other tasks. The company states that authorised repairs are guaranteed for life as long as the policyholder owns the vehicle, and offers flexible payment options on a fortnightly, monthly or annual basis.

Company profile

With operations based in Australia, Oceania Insurance describes itself as a simple, no-fuss insurer that seeks to bring the experience of one of the country's major underwriters to a more agile digital model. The company states that its goal is to simplify the purchase and management of insurance for Australians, removing phone queues and in-person service. Information about the company and its products is available on its website, where the terms of use, privacy policy and applicable code of practice are also set out.