Tax Refund On Spot

Tax Refund On Spot: registered tax agent for online tax returns in Australia

Tax Refund On Spot is an Australian personal income tax return preparation and lodgement service operating as a registered tax agent under number 26039082. The company presents itself as a 100% online alternative, with no need for in-person visits or paper documents, and serves clients across the country, including rural and remote areas of Western Australia, Queensland and South Australia.

Its activity focuses on lodging personal income tax returns through the MyTax, MyGov and Etax systems, with the stated aim of maximising legally applicable deductions and offsets. The firm states that it has lodged more than 150,000 returns with the Australian Taxation Office (ATO) and that its team of accountants reviews every return twice.

Tax return and refund services

The main service consists of preparing, reviewing and lodging the personal income tax return. The company offers a free refund estimate prepared by a tax expert, as well as free tax advice throughout the year. Among the capabilities it details are locating lost PAYG summaries (formerly group certificates) and the option to claim refunds for prior years.

The process is described in three steps: the client completes their details online, a tax agent reviews the information and the return is lodged; the refund can be received by bank transfer or in cash at the office. The company states that the money may be available within an hour once the estimate is approved, with an initial maximum of up to $1,000 and the remaining balance within 7 to 10 business days, subject to ATO conditions.

Published plans and pricing

The site's catalogue shows two main options, both with a processing time of seven business days subject to the ATO:

• EXPRESS: from $29 plus GST, aimed at non-salary income. Includes free estimate and tax advice, as well as a review of refunds from prior years.
• ECONOMY: from $49 plus GST, for salary income. Includes free estimate and tax advice and a review of prior refunds.

Income from interest, dividends, Centrelink, business, rental or capital gains is charged at an additional $49. The company also mentions a referral programme with a $20 instant reward and a free e-book titled "Earn $100,000 & Pay ZERO Tax".

Client profile and coverage

Tax Refund On Spot serves individual taxpayers with salary and non-salary income, including interest, dividends, Centrelink payments, business activities, rental income and capital gains. The firm states that it operates throughout Australia and communicates with clients by phone, email and SMS, with no need to visit the office. It identifies itself as an Australian-owned company with ABN 27 640 767 424.

Team and experience

The company states that its tax agents have more than ten years of experience and that its accounting team is highly qualified. The double review of every return forms part of the working method it describes. Its head office is located in Blacktown, Sydney, and the firm states that it also allows refunds to be collected in cash at its offices.

Ratings and reputation

The site shows a rating of 4.6 out of 5 based on 10,225 Google reviews. The company states that it has lodged more than 150,000 returns and presents itself as one of the country's leading options, an assessment that corresponds to its own marketing communication.

Location and contact

Level 1, 6 Main Street, Blacktown, NSW 2148 · Phone: 1300 768 284 · Email: enquiry@taxrefundonspot.com.au · Hours: Monday to Friday: 9:30 - 17:30; Saturday: 10:00 - 14:00; Sunday: closed