Aged Care Decisions

Aged Care Decisions: free brokerage to find aged care in Australia

Aged Care Decisions (ACD) presents itself as a comparison and placement service for home care and residential aged care for older people in Australia. The company works with families looking for home care providers, facilities with available places, or respite care options, and provides them with customised lists based on their needs, budget, preferred location, and timeframe. The service is stated to be free for families and funded by the care providers themselves.

Search and comparison services

The main activity consists of matching older people seeking care with suitable providers. ACD offers three distinct pathways:

• Home care: search and comparison of home care providers for services in the home.
• Residential aged care: locating vacant places in residential facilities to facilitate an independent, hassle-free decision.
• Urgent respite care: short-term stays in residential facilities that can help assess whether a permanent move is the right option.

Placement specialists prepare a customised list of providers or available rooms that matches the family's care needs, budget, location, and timeframe.

Information on costs and funding

The company maintains a guide on aged care fees, costs, and funding. According to the site, it covers the means assessment, government contributions, home care costs, and residential fees. In addition, from June 2026 and for a limited time, along with the personalised Support at Home provider options report, families can receive a personalised Support at Home costs report based on their financial situation.

Support at Home Program

The site reports that the Support at Home program has replaced Home Care Packages, with greater flexibility and choice. ACD dedicates a specific section to this program, with information on classifications, FAQs, fees and charges, how to maximise your package, what defines a good provider, changing providers, and additional supplements.

Coverage network and reach

The company states it works with more than 70% of metropolitan home care providers across Australia. Its network includes providers in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Hobart, and Darwin, and also covers locations outside the capitals. ACD presents itself as Australia's largest home care and residential aged care comparison service, a description that corresponds to its own wording.

Support for providers and referring professionals

In addition to serving families, ACD offers placement services to aged care and Support at Home providers. It also collaborates with referring healthcare professionals, such as social workers and general practitioners, on urgent patient placements. It has a provider portal and partnership programs for residential facilities and home care services.

Team and resources

Among the experts the company identifies on its website are Andrew Henderson, Kenneth Ray, Stephanie Burdett, and Rachel Lane. The site publishes case studies, family testimonials, and a blog with news and articles on aged care, including topics such as Age Pension indexation. The company also maintains a resource hub on aged care funding.