The Good Guys

The Good Guys: electronics and home appliances in Australia

The Good Guys is an Australian retail chain specialising in home appliances and consumer electronics. The company presents itself as "Leading Appliance & Entertainment Retailer" and operates a network of more than 100 physical stores, as well as its online shop. Its commercial proposition focuses on offering low prices across a wide range of home and entertainment products.

Televisions, audio and entertainment

The company's catalogue includes televisions of all technologies and sizes, from models of 43 inches or less up to screens of 85 inches or more. Available categories include OLED, QLED, LED, Full HD, 4K, RGB, Smart TV and SQD TV. It also sells projectors (home theatre, 4K and mini), projector screens and accessories, streaming devices such as Apple TV, Google Chromecast and Amazon Fire TV Stick, Blu-Ray, PVR and DVD players, set-top boxes, wall mounts and TV cabinets, cables, antennas and remote controls.

In the audio section, the store offers soundbars, portable Bluetooth speakers, wireless home speakers, party speakers, hi-fi systems, home theatre systems, smart speakers, wireless headphones, True Wireless earbuds, noise-cancelling, sports and various other formats, as well as turntables, radios, CD players and audio accessories. Prominent brands include Sony, Bose, JBL, Samsung and Audio Technica.

Refrigeration, laundry and cooking

The refrigeration section covers French door, bottom mount, top mount, side by side and single door fridges, bar fridges and wine cabinets, with ice maker, water dispenser and smart options. Chest and upright freezers, accessories and installation are also sold.

In laundry, The Good Guys sells front and top load washing machines, with automatic dosing, heat pump, vented and condenser dryers and drying cabinets, as well as washer-dryers, irons, garment steamers and organisation products. Popular brands include LG, Fisher & Paykel, Miele, Haier and Westinghouse.

The cooking category is extensive: freestanding, electric, pyrolytic, double, steam, gas and built-in microwave ovens; induction, gas, ceramic, electric, combination and portable cooktops; rangehoods of various types; benchtop, inverter, convection and built-in microwaves; gas, portable, built-in and electric BBQs; built-in coffee machines, warming drawers and kitchen packages. Small appliances are also offered, such as air fryers, toasters, kettles, blenders, juicers, food processors, slow cookers, rice cookers, grills, sandwich makers, soda machines, deep fryers, electric frypans, bread makers, dessert makers, vacuum sealers, dehydrators, ice cream makers and kitchenware.

Air conditioning, cleaning and computers

In air conditioning, the company sells portable, split, reverse cycle, window and wall air conditioners, with smart and purifying options. It also sells pedestal, ceiling and desk fans, air purifiers, humidifiers, dehumidifiers and electric, ceramic, gas, oil, panel heaters, electric fireplaces and electric blankets. Brands include Fujitsu, Panasonic, Hisense, Samsung, DeLonghi, Noirot, Dimplex and Rinnai.

The cleaning section covers stick, robot, barrel, upright, handheld, car, bagless and pet vacuum cleaners, as well as carpet cleaners, steam mops, hard floor cleaners and accessories. In computers and technology, the catalogue includes laptops (MacBook, 2-in-1, gaming, Chromebook, Microsoft Surface, Windows 11, Copilot+), desktop computers, monitors, iPads and tablets, eReaders, inkjet, laser and 3D printers, ink and toner cartridges, office supplies, WiFi routers, mesh systems, extenders, keyboards, mice, portable hard drives, SD and microSD cards, USB flash drives, portable SSDs and computer accessories.

Installation services and customer care

The Good Guys offers installation services for televisions, fridges, dishwashers, ovens, cooktops, rangehoods, washing machines, dryers, air conditioners and heaters. It also has trade-in programmes for Apple televisions, laptops, iPads and tablets, and technical support. The company has a telephone customer service and a price match policy, reflected in the slogan "Seen it Cheaper?".

Presence and contact

The company operates in Australia with more than 100 stores and an e-commerce platform. Its headquarters is located in postcode 3006, in the state of Victoria. The contact phone number is 1300 942 765 and the email for press enquiries is mediaenquiries@thegoodguys.com.au.