Kitchen Warehouse

Kitchen Warehouse, kitchenware for the Australian market

Kitchen Warehouse is an Australian kitchenware retail chain that presents itself as the number one in the country in its category. Its catalogue exceeds 10,000 products and combines own brands with recognised international names. The company operates physical stores and an online store with shipping throughout Australia.

Catalogue and categories

The offer is organised around eight main blocks: kitchenware, appliances, knives, tableware, utensils, baking, glassware and homeware. These are joined by specific sections for offers and clearance. Own brands include Wolstead, Kitchen Pro, Salisbury & Co, Another Daily, PureDry, ProSeal, Rise, Rapido, Swift and Slim. The catalogue also includes external brands such as SCANPAN, KitchenAid, Le Creuset, OXO, Tefal, Global, Bormioli Rocco, Magimix and Yaxell.

Appliances and small appliances

The store sells air fryers, dual-zone ovens, glass pots suitable for taking to the table, portable induction cooktops, vacuum sealers, dehydrators, food processors, blenders and juicers. Some of these products are presented with outstanding customer ratings, such as Swift air fryers or ProSeal vacuum sealers.

Promotions and shopping programmes

The site regularly shows volume promotions and product combinations, such as "buy 4 and pay 3", "buy 3 for $50", "buy 2 for $50" or discounts for buying items together. It also announces a specific commercial programme and the possibility of purchasing gift cards. The company states that it matches the lowest price and, if a lower one is found, beats it by 5%.

Shipping, returns and warranty

Standard shipping is free from $100. The company offers risk-free returns up to 90 days and a minimum five-year warranty on its products. It has a telephone customer service and in-store pickup.

Stores and presence

In addition to its online channel, Kitchen Warehouse has physical stores in Australia, including Weber stores in Perth. The company organises in-store events and maintains a kitchenware recycling programme. Its customer base exceeds 2.5 million people, according to the data it publishes.

Content and customer resources

The website includes recipes and tips, a store locator, a blog with culinary inspiration and sections dedicated to seasonal cooking, baking, food preparation and outdoor cooking. It also offers information on orders, deliveries, tracking, returns policy and frequently asked questions.