Flat Beds

Flat Beds, Australian specialist in Business Class fares

Flat Beds is an Australian travel agency focused on sourcing and selling Business Class and First Class fares. It is part of Complex Travel Group and presents itself as Australia's number one Business Class specialist, with access to a huge range of global airlines and flight deals. The company states over $400 million in airfares sold, more than 40 experienced airfare specialists and over 17 years in operation.

Services and client segments

The agency structures its offering around several services: support for individual travellers, corporate clients, families, rewards programs and packages that combine flights with tours or cruises. It also offers personalised itinerary planning through its Plan My Trip service. The site indicates that exclusive savings are available when bundling flights with a tour or cruise, with package options now available.

Destinations and current promotions in the catalogue

The agency's catalogue shows Business Class deals to Europe from AU$5,867 return, and a Business Class fare to Europe from AU$7,146 return. It also advertises an Early Bird sale to lock in 2027 trips to Europe. These conditions correspond to the information published at the time of analysis and may vary.

How we work and our team

Flat Beds describes an advisory process aimed at balancing price, product quality and reward benefits. Its team consists of airfare specialists who regularly travel in Business Class and First Class to experience the products they sell first hand. The company states it continuously invests in training and the knowledge of its staff.

Corporate structure and accreditations

Flat Beds operates as part of Complex Travel Group and is a member of ATIA, as well as holding ATAS accreditation. Its ABN is 58 627 126 774 and its ACN is 627 126 774. The company acknowledges the Traditional Custodians of country throughout Australia and pays respect to their Elders past and present, as well as to all Aboriginal and Torres Strait Islander peoples.

Service and operations

The agency handles travel plan enquiries through its airfare specialists. It has an Australia-wide line, an international number for South America and South Australia, and an after-hours line for departures in the next seven days, with fees applying. Its office is in Adelaide and in-person service is by appointment only for the travel trade, with no face-to-face booking consultations.

Location and contact

Level 7, 99 Gawler Place, Adelaide, SA 5000 · Phone: 1300 318 227 · Email: info@flatbeds.com.au · Hours: Monday to Friday, 9:00am - 7:00pm AEDT; Saturday and Sunday: closed; closed for national public holidays in Australia.