CheapFlyShop

CheapFlyShop: online travel agency focused on cheap flights

CheapFlyShop is a travel agency that sells airline tickets and tour packages through its website and phone support. The company presents itself as an independent travel service provider and clarifies that it is not an airline and does not claim to be one. Its offering focuses on low fares to destinations worldwide, departing from Australia and other markets.

The site allows you to search for one-way, round-trip, multi-city and flexible-date flights, and offers the option to add a return to save more. Booking can be completed online or by phone with advisors.

Services and scope of the agency

The agency focuses on making air travel more accessible through competitive fares and direct service. Among the features it declares are:

• Competitive flight deals from Australia and from major international hubs.
• Access to a wide network of airlines and fare types.
• Support with booking changes, schedule updates and post-booking queries.
• Phone and email support for Australian customers.
• Transparent information about fare conditions, baggage and ticketing.

The site also mentions the possibility of managing tailor-made itineraries and personalized quotes by phone, as well as a flight deal comparison service.

Multi-market structure and Australian entity

CheapFlyShop operates in several markets. According to the information published, its head office is in the United Kingdom and it also serves customers in the United States and Canada. The Australian entity, Flightease Australia Pty Ltd, allows it to offer local travellers a dedicated website, local phone support and prices presented in Australian dollars where appropriate. The company maintains that this multi-market structure allows it to understand different traveller expectations and regulatory environments, while maintaining consistent service standards.

The parent company is identified as FLIGHTEASE AUSTRALIA PTY LTD, with ABN 36 684 645 181. CheapFlyShop is a trading name of that entity. The company defines itself as a specialist in leisure, luxury and corporate travel.

Destinations and featured deals

The site's catalogue shows reference fares for flights to cities such as Dubai, Manila, Atlanta, Delhi, Boston, Lagos, Phuket, Las Vegas, Los Angeles, Istanbul, Madrid and Sydney. Some examples of prices indicated at the time of publication are A$375.65 to Dubai, A$459.99 to Manila, A$618.87 to Atlanta, A$458.48 to Delhi, A$426.66 to Boston, A$532.34 to Lagos, A$511.65 to Phuket, A$649.07 to Atlanta, A$570.47 to Las Vegas, A$417.39 to Los Angeles, A$132.76 to Istanbul, A$89.57 to Madrid and A$930.39 to Sydney. The website itself warns that the fares mentioned are tentative and were available at the time of publication.

Discounts of up to 25% are also advertised on flights with airlines such as American Airlines, Delta, Finnair, Iberia and British Airways, subject to conditions. In addition, cruises for summer 2024 are promoted, departing on 26 June.

Customer service and reputation

The agency offers 24/7 phone and email support. In its presentation it highlights an average rating of 4.2 out of 5 based on more than 700 reviews on Trustpilot. The published testimonials mention quick problem resolution, the usefulness of pre-flight confirmation calls and the service of specific agents. The company also indicates that it seeks to price match offers received through other channels.

Financial protection and conditions

The site reports that many of the flights and packages with flights included are financially protected by the ATOL scheme, although not all services listed have that protection. The company recommends requesting confirmation about the coverage applicable to each booking and notes that, if an ATOL certificate is not received, the booking will not be protected by that scheme.

CheapFlyShop declares itself an independent travel service provider and clarifies that the brands shown on its pages belong to their respective owners.

Locations and offices

Main office: 232 UNLEY RD UNLEY SA 5061 · Phone: 02 90009002 · Email: support@cheapflyshop.au

Office 2: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE