Etax Accountants

Etax Accountants: online tax returns in Australia

Etax Accountants is a registered tax agent operating in Australia through an online platform for lodging individual tax returns. The company presents itself as the country's most popular and highest-rated online tax agent, with a service that combines self-managed software and professional review by accountants.

The system is designed so that taxpayers can complete their return from any location, without needing to visit a physical office or make appointments. The company states that most of its clients finish their return in just minutes.

How the service works

The process begins with creating an account on Etax's secure platform. The user confirms their identity and contact details, and the system collects information directly from the Australian Taxation Office (ATO) to pre-fill the return. The tool then guides the user through entering details and reminds them of common deductions based on their profile, with the aim of maximising the refund.

Once the return is signed online, the Etax team reviews the document to detect errors and verify ATO compliance. Accountants may contact the client to resolve any questions. Finally, Etax lodges the return with the ATO electronically.

The company also offers a refund calculator that shows the result as the return is completed, and the ability to check what was claimed in the previous year so important deductions are not forgotten.

Types of returns and profiles served

Etax handles individual tax returns for employees, self-employed individuals and a wide variety of tax situations. Among the services it details are:

• Individual tax return (employees and self-employed workers)
• Rental properties
• Family benefits and tax benefits
• Fringe Benefits Tax
• Capital gains
• Home-based businesses
• Return for sole traders
• Sharing economy
• Cryptocurrency investors
• Managed funds
• Advice on non-lodgement with the ATO
• Amended returns
• Late returns from 2010 to 2025

The company notes that it can assist almost any Australian taxpayer, from students and retirees to executives, property owners and investors. It also mentions that it provides tax help to a wide list of occupations, including retail staff, salespeople, manual workers, professionals, teachers, nurses, police officers, managers, accountants, software developers, cleaners, builders, health professionals and defence force personnel.

Awards and ratings

According to the company's information, Etax has received the Product Review award for seven consecutive years (2020 to 2026). It has also won the Canstar Blue award for most satisfied customers in the tax agent category on several occasions, and the Australian Service Quality Gold Award in 2025. The company states it is Australia's best-rated tax agent on Product Review, Facebook, Google and Trustpilot.

In a survey conducted in July, 98% of respondents said they would recommend Etax to friends and family, according to data released by the company itself.

Structure and professional registration

Etax Accountants Pty Ltd operates as a CPA (Certified Practising Accountants) practice. The company is registered as a tax agent and holds registration number TPB #69399005. Its activity falls under Australian tax services legislation, with liability limited under a scheme approved by the Professional Standards Legislation.

The company states that its accountants and software specialists work throughout the year to improve the platform and service, incorporating user suggestions gathered through annual surveys.