Cerberus Tech

Local IT support and computer repair in the Clayton area

Cerberus Tech is an independent, on-demand technology support service that works with residential customers and businesses. Its stated focus is local, hands-on assistance: technicians visit customers at home or connect remotely to diagnose and resolve problems. The company describes itself as well versed in a range of operating systems, networks and databases, and says it handles "just about any technology that a small business would encounter."

Services for homes and small businesses

The service catalogue covers diagnostic work, support, installations and hands-on training for a broad set of technology needs. According to the site, this includes computers and printers, smart home devices, home theater and audio equipment, and Wi-Fi networks, among other items. Support is offered both in-home and through remote online sessions, which allows the company to assist customers without an on-site visit when the issue can be handled remotely.

Outsourced IT management for companies

For business clients, Cerberus Tech positions itself as an alternative to keeping IT maintenance in-house. The company argues that constant upkeep of existing systems can consume a large share of an IT budget, and proposes taking over that management so clients can concentrate on their core operations. It states that it works with small to mid-sized projects and invites companies to discuss B2B services. The site does not list specific service tiers, response times or contract terms.

How the service is presented

The company frames its offer around tailoring the experience to each client's needs and budget, and states that it guarantees customer satisfaction with its work. It also offers online booking through its website. Beyond these general claims, the material available does not detail pricing, certifications, staff numbers or years in operation.