SimpliSafe

SimpliSafe: wireless home security with professional monitoring

SimpliSafe is a home security company that sells wireless alarm systems for residential and business use. Its offer combines cameras, sensors and sirens with professional monitoring, and the company states that its systems are used by more than six million people. The service is presented as protection against break-ins and other hazards, with the emphasis placed on privacy as well as detection.

Packages and build-your-own configuration

The catalogue is organised around preconfigured packages and a customisation route. Among the named packages are the Outdoor Elite Package, the Beacon, the Lighthouse and the Starter, alongside a refurbished packages line. Customers who prefer to define their own setup can select the cameras, sensors and sirens they need through a build-your-own tool. A short quiz is also offered to generate a recommended system.

Devices in the range

• Outdoor security camera
• Indoor camera
• Smart lock
• Video doorbell
• Sensors and sirens (selectable in the build-your-own configuration)

Monitoring and contract terms

Monitoring is handled professionally around the clock, and the company presents the absence of long-term contracts as a feature of its service. Existing customers can expand a system they already own rather than replace it, a path the site addresses separately.

Privacy as a commercial argument

The company frames its product against surveillance-oriented security, summarised in its own message of being built for security rather than surveillance. It states that users retain control of their personal information and publishes a privacy pledge among its corporate pages.

Residential and business lines

The site separates a residential section from a business security section, so the same product family is marketed to households and to commercial premises. Support content is divided into getting started, product support, account and billing, and using the system, with a help centre and live chat available at all hours.

Company information and international presence

SimpliSafe, Inc. operates a United States site and a United Kingdom site, and the corporate pages include careers, press kit, partner programme, locations and blog. State licensing and accessibility statements are published alongside the legal and privacy documentation.