LaptopScreen

Replacement LCD screens for laptops and tablets

LaptopScreen is an online store specialising in replacement LCD panels for laptops and tablets. Its catalogue is organised around three search routes: by laptop brand, by screen model number and by laptop part number. The company states that it has been selling screens since 2009 and that it has served more than 500,000 customers across over 40,000 distinct laptop models in more than 80 countries.

The store reports holding more than 80,700 screens in stock and describes every listed item as physically available. The company advertises free returns within the continental United States and Canada, a 100% compatibility guarantee and a lifetime warranty tied to the device.

Brands and search methods

The brand index is unusually broad. Alongside the major manufacturers — Acer, Apple, ASUS, Dell, Fujitsu, Gateway, HP, Lenovo, Microsoft, MSI, Panasonic, Samsung, Sony and Toshiba — the catalogue lists Dynabook, AOC, Archos, Clevo, CTL, CyberPower, EduGear, Eluktronics, eMachines, Eurocom, Gigabyte, Huawei, Hyundai, IBUYPOWER, LG, Mecer, Medion, MONSTER, MULTICOM, NEC, Neo, NIMO, Packard Bell, Razer, Sager, Siemens, System76, ViewSonic, Xiaomi and XMG.

Buyers who do not know their laptop model can instead search by the screen model number or by the laptop part number. The site also sells tools and adhesive tape for the replacement job and maintains a directory of independent installers for customers who prefer to delegate the repair.

Warranty, shipping and returns

• Lifetime warranty covering the new LCD for as long as the customer keeps using the same device.
• Manufacturer defects are covered; physical damage is excluded.
• Free shipping within the United States and Canada on orders of ten or more screens.
• Free returns in the continental United States and Canada.
• Quantity discounts available.

Facilities and international reach

The operation is split between a distribution centre in Newark, Delaware, in the United States, and shipping facilities in Vancouver, British Columbia, and Toronto, Ontario, in Canada. The company presents itself as international and publishes a long list of destinations it has shipped to, spanning North and South America, Europe, Africa, Asia and Australia.

Support requests are described as answered around the clock, while online chat and the toll-free telephone line are staffed twelve hours per day. The company states that calls, support tickets and emails are handled by its own staff on its own premises, and that the support department has direct hands-on knowledge of LCD panels and computers.

Repair services and installer network

Beyond component sales, LaptopScreen runs an installer directory aimed at professional repair businesses, many of which it describes as repeat buyers. Listings are vetted manually, and customers are directed to local repairers who can help select the correct LCD and carry out the replacement.

The company also operates a mail-in laptop display repair service under the ScreenFix name. Customers identify their laptop model, choose the LCD specification, pay online and ship the device; a local drop-off option exists for the Vancouver, British Columbia area. Repairs are carried out by technicians with more than sixteen years of experience in laptop display replacement, and the company states that many jobs are documented on its YouTube channel, which it dates to 2010. Mail-in repairs carry the same device-lifetime warranty on the LCD plus a 30-day labour warranty.

Purchase programmes and resources

A purchase-order programme is offered to schools and universities. The site also hosts a blog, a FAQ section, support articles and a library of 2,977 video tutorials on screen replacement. At the time of writing this profile, the site displayed review counts of 52,287, 24,645 and 2,184 across the platforms it cites, and the company describes itself as aiming to be the highest-selling and most-reviewed business in its field.